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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

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Your Career and the Culture at Fiserv

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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10247891 Date posted 03/21/2022 City Mississauga State/Region Ontario Country Canada Additional Locations Remote, Alabama; Remote, Alaska; Remote, Arizona; Remote, Arkansas; Remote, California; Remote, Connecticut; Remote, Delaware; Remote, District of Columbia; Remote, Florida; Remote, Georgia; Remote, Hawaii; Remote, Idaho; Remote, Illinois; Remote, Indiana; Remote, Iowa; Remote, Kansas; Remote, Kentucky; Remote, Louisiana; Remote, Maine; Remote, Maryland; Remote, Massachusetts; Remote, Michigan; Remote, Minnesota; Remote, Mississippi; Remote, Missouri; Remote, Montana; Remote, Nebraska; Remote, Nevada; Remote, New Hampshire; Remote, New Jersey; Remote, New Mexico; Remote, New York; Remote, North Carolina; Remote, North Dakota; Remote, Ohio; Remote, Oklahoma; Remote, Oregon; Remote, Pennsylvania; Remote, Puerto Rico; Remote, Rhode Island; Remote, South Carolina; Remote, South Dakota; Remote, Tennessee; Remote, Texas; Remote, Utah; Remote, Vermont; Remote, Virginia; Remote, Washington; Remote, West Virginia; Remote, Wisconsin; Remote, Wyoming

What does a great Professional Services Support Consultant do?
You are a self-motivated individual who will work with our Managed Services team to manage the day to day operational components of our clients.

You may also be asked to work on other operational duties as assigned, which include system setup, batch optimization, purging strategies, automation setup and configuration and other duties as assigned.
You will install and configure one of the top core banking platforms in the industry.

You can expect to:
• Assess each client’s nightly, monthly and quarterly processing schedule and make recommendations to our clients that will maximize the efficiency in which their system functions.
• Constantly monitor and seek to improve operational efficiencies for our clients and internal operations teams.
• Assists clients to define proper institution parameter and system settings, including but not limited to statement processing and basic notices.
• Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.
• Responsible for setup, configuration, training and maintenance of our Automated Systems that run our batch programs. (Automic & OpCon Experience Preferred)
• Direct responsibility for planning, analysis, troubleshooting and re-enforcing client training.
• Diagnose and recommend solutions to issues.
• Responsible for assisting clients in writing business specs for custom processes.
• Responsible to assist client in testing any applicable custom code.
• Responsible for assisting our Operations team with implementation support cases.
• Responsible for representing implementations on commercialization projects.
• Responsible for providing internal support to operational consultants.
• Act as project manager on assigned projects for implementations.

Basic Qualifications for Consideration:
• Associates degree in business administration, computer science or other related field or equivalent combination of education and experience.
• More than five years of experience working in an operations center at a bank or credit union including both front and back office environments that utilize the DNA platform.
• Familiarity with DNA Batch processing
• Knowledge with Automic Automation Software and/or OpCon.

Travel required: Up to 10%

Preferred Skills, Experience, and Education:
• Prior conversion experience.
• Ability to multitask, meet tight deadlines and complete all project tasks and milestones as scheduled.
• Ability to work independently and within a team environment.
• Very strong analytical skills and the ability to make quick and accurate decisions.
• Solid understanding of financial industry business functions, in order to assist clients in determining both short- and long-term accounting and banking strategies.
• Proven experience helping clients solve business problems.
• The ability to provide clear and prompt communication flow concerning client issues between client, staff and management.
• Superior interpersonal skills, strong listening, written and oral communication skills with a customer-support focused attitude.
• Must have a strong technical aptitude.
• Ability to constantly analyze data to identify performance trends.
• On call for nights, holidays and weekends required.

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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