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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10240380 Date posted 03/14/2022 City Marietta State/Region Georgia Country United States

What does a great Technical Support Specialist do?
You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.
For internal purposes, the business title for this position is Contact Center Tech Specialist.

As a Technical Support Specialist, you can look forward to:
• Providing escalation level technical support.
• Responding to inquiries that are highly complex in nature and diagnosing issues.
• Supporting application, IT hardware and software products.
• Handling problem recognition, research, isolation, and resolution steps.
• Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners.



Basic Qualifications for Consideration:
• Minimum 1 year of experience in a technical support role
• Experience installing and troubleshooting software or hardware
• High school diploma or equivalent


Preferred Skills, Experience, and Education:
• Experience providing support via remote desktop
• Knowledge of firewalls and drivers



Who We Are:
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.


Fiserv is an Equal Opportunity Employer/Disability/Vet.






This role is not eligible to be performed in Colorado
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