You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.
Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.
- Socially Conscious
- Results Driven
Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
Fuel Your Life Wellness Program
Resources to elevate your well-being
401(k) and Employee Stock Purchase Plans
When Fiserv performs well, so does your financial health
Employee Resource Groups
Celebrating inclusion in the workplace
Paid Time Away
Providing the time off to manage personal needs
Your Career and the Culture at Fiserv
We are #FISVProud!!
Associate Experience: Hear from Veterans of the Armed Services
What does a great Conversion/Implementation Analyst do?
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that effects change? At Fiserv we celebrate diversity and want to engage you into a growing part of the Fiserv business – new client conversions/implementations by joining the delivery team who is responsible for converting or installing bank account processing platforms. You will be instrumental in increasing delivery capacity and client satisfaction rates to a consistent ‘A’ grade; You’ll work with the best clients and associates in the world, owning process improvement and quality initiatives, facilitating teamwork and pride in serving our client as they transition to a Fiserv solution.
Support Fiserv’s mission by providing best in class service, support, and implementation of Fiserv integrated technology and service solutions to our internal and external clients.
To exceed business and financial goals and become undisputed market leaders by delivering superior client value and contributing operating effectiveness and efficiency in an environment of highly engaged associates.
In this role, you can look forward to:
Managing conversion, implementation or deconversion projects for Fiserv clients via phone, email, and web-based contact channels
Analyzing and determining conversion requirements and provide conversion specification to programming
Interpreting client’s existing systems and workflows, through and including the balancing of conversion data
Providing consultation to the client before, during and after conversion, including the correct use of system and on-line terminal assistance, as well as daily application balancing procedures.
Communicating progress and any potential problems to management for awareness and/or resolution
Maintaining the tools used to ensure the efficiency and effectiveness of the conversion process (system studies, timelines, and questionnaires)
Applying standard project management principles including the creation and maintenance of project plans and managing project tasks and resource collaboration as they apply to each implementation.
Managing client expectations with respect to available product solutions
Analyzing and identifying identify root cause; providing input to solutions that lead to success for Fiserv and the client
We encourage you to utilize systems and data to resolve business issues in the most effective manner
Assists management with the planning and design of improvements to business processes
Provide occasional after-hours or weekend client support during conversions, implementations or deconversion
Travel up to 30%
Basic Qualifications for consideration.
High School diploma.
Minimum: 2 years of experience customer service or project management in financial services or related industry
Preferred Skills, Experience, and Education:
Bachelor’s degree in Computer Science, Business Administration, Finance or equivalent.
Experience in Banking / Credit Union strongly referred
Experience with Fiserv Core, Online Banking, Financial/Accounting or Loan Service platforms preferred
Experience with systems / data analysis in financial services industry or closely related field.
Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications
Research and analytical skills to be able to problem solve issues and determine appropriate options for clients
Basic networking and data communication understanding is beneficial
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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