Skip Navigation
Search Jobs

Search jobs

Search with Linkedin Profile

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

contentimg contentimg contentimg contentimg

Responsibilities

Requisition ID R-10223876 Date posted 03/26/2021 City Lincoln State/Region Nebraska Country United States

What does a great Client Technical Support Rep do?

As a Client Technical Support Representative, you will have an exciting and unique opportunity to provide client support to are bank and/or credit union clients.  Accurate and timely work in this job is vital to our clients as it can “make or break” the relationship our clients have with their customers.  Associates who are successful in this position will experience great job satisfaction and fulfillment in their day to day customer interactions as they help our client achieve their goals and learn the nuances of core platforms and products.

As a Client Tech Support Rep, you can look forward to:

  • Answering incoming client inquiries, primarily phone calls – At least 70% of time on average.
  • Under general supervision, troubleshoot, diagnose and resolve moderately complex functional technical and/or operational problems.
  • Working primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
  • Effectively organize and present information to Subject Matter Experts.
  • Utilize the tools and systems provided to complete assigned responsibilities.
  • Attain an advanced knowledge of all products within a designated domain.
  • Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems

Required Qualifications for Consideration:

  • High School Diploma required with 2+ years of work experience; Associate degree or higher preferred
  • Experience working in the banking/financial industry OR have technical experience
  • Customer support experience working with both internal and external clients
  • Flexibility to work after hours/on-call/weekends as needed basis

Preferred Skills, Experience, and Education:

  • Experience working in banking or financial services industry preferred
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills including ability to maintain professional presence at all times
  • Ability to interface with all levels associates and managers for both internal and external customers
  • Must be able to work in a fast-paced environment, with daily processing efficiency requirements

Knowledge, Skills & Abilities (L1)

  • Client Focus: Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience. Customer-oriented approach to handing client calls/cases (via phone, e-mail, or case).
  • Communication Skills: Proficient written and verbal communication skills. Proficient interpersonal skills with internal and external stakeholders.
  • Result Orientation: Ability to organize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.
  • Leadership: Ability to influence clients effectively while troubleshooting.
  • Industry Knowledge: Basic understanding of the banking/financial services industry. 
  • Technical Knowledge: Ability to use summarization and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements.

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.

Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

View Location
Join Our Talent Network

Join Our Talent Network

Want more than just an alert about a new job? Join our talent community and stay informed about Fiserv career news, events and new opportunities.

Join Our Talent Network