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User Experience Researcher/ User Experience Design Professional

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

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Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

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Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10244000 Date posted 12/01/2021 City King of Prussia State/Region Pennsylvania Country United States

What does a great User Experience Researcher/ User Experience Design Professional do?

Fiserv is seeking a User Experience Researcher (level commensurate with years of experience) to proliferate the voice of the customer for a suite of financial services products. 

In this role, you will work collaboratively with product, engineering, and commercialization to incorporate research-based insights into the product development strategy and lifecycle.

As a User Experience Researcher, you can look forward to:

  • Immersing yourself in our customers journey to identify the largest pain points and ideas for new, high-impact directions for our products
  • Collaborating with product managers throughout scoping and researching a new project to make sure we are solving the underlying problems for our users
  • Performing usability testing with end users before new features go live in our software and mobile app
  • Running pilot programs for new product launches, and communicating findings back to our product and engineering teams

You are the kind of person who:

  • Likes to see a project through to completion, from developing the initial research plan to supporting the product and engineering teams through the final product launch
  • Is known for their storytelling abilities, and can help a CEO or a junior software developer understand the value of research findings
  • Launches and iterates quickly, learning from each cycle of feedback
  • Has experience building user personas, prototyping, and planning remote studies
  • Strives in a collaborative, agile software engineering environment

Basic Requirements

  • Bachelors Degree is required
  • 3-7+ years performing User Research (level and title will be commensurate with years of experience)

Preferred Qualifications

  • Masters degree or certificate/boot-camp in a human-centered design, UX Research, or similar program
  • Financial Technology, Payments, Banking, or Financial Services industry experience
  • Experience with incorporating quantitative and qualitative methodologies

Minimal travel required. One to three domestic trips per year.

*Please submit a portfolio of research projects in your application*

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