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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10243166 Date posted 09/15/2021 City King of Prussia State/Region Pennsylvania Country United States

The primary responsibility of the Partner Support Specialist is to establish, develop, and maintain a relationship between CardConnect and its sales partners. The Partner Support Specialist serves as a liaison to transition the integrated sales partner from the on boarding process into becoming fully operational with CardConnect. The candidate also acts as a point of contact to provide ongoing support when needed.

Job Responsibilities:

• Understand the specific details and needs of CardConnect integrated sales channels.

• Offer assistance throughout the pre-sales process (application completion/ submission).

• Provide education/training on all of CardConnect's operational systems, procedures, and products.

• Assist with the navigation and usage of applicable CardConnect systems, forms and statements.

• Maintain ongoing knowledge and understanding of all CardConnect products, as well as the activity and portfolio performance of our sales partners.

• Serve as a communication touch-point for integrated sales partners to connect with internal teams.

• Maintain communication throughout the resolution of outstanding issues.

• Manage interdepartmental communication to own research and resolution of escalated issues effectively and efficiently.

Job Requirements:

• Detail-oriented, team player with exceptional organizational, problem solving and communication skills

• Strong analytical and critical-thinking skills; Microsoft Excel experience preferred

• Strong phone etiquette; call center experience preferred

• Excellent time management skills

• Ability to build and foster relationships with sales partners

• Ability to organize and manage multiple priorities and systems

Basic Qualifications for Consideration:

• High School Diploma required; Bachelor’s degree preferred

• Minimum 1 to 2 years of customer service experience

• Experience with PC and MS Office suite

• Internet research/analytical thinking experience

• Experienced in written and verbal communication

• Flexibility to work after hours/on-call/weekends as needed

Preferred Skills, Experience, and Education:

• Bachelor’s degree

• 2 to 4 years of workforce experience

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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