What does a successful IT Services Administrator, Staff do at Fiserv?
• Provide maintenance of all necessary ITIL practices in accordance with Fiserv policy
• Application release / upgrade preparation and execution
• Optimized request turnaround for DNA and surround product requests
• Coordinate the installation of new data center clients, using multiple Open Solutions application products, into test and production
• Establish data center polices and ensure adherence to corporate IT and compliance standards

What you will do:
• Review, develop project plans, certify and install new releases and system updates for a growing financial institution client base supporting multiple high availability applications.
• Diagnose and respond to customer support service call requests.
• Troubleshoot issues for applications by reviewing application logs, IIS logs, Event logs.
• Perform advanced research and testing in order to resolve production related incidents.
• Use of enterprise tools such as Splunk, Dynatrace and Moogsoft

What you will need to have:
• At least 6 years of relevant work experience
• Experience in installation, upgrades, configuration and troubleshooting of ‘packaged application code/solutions’ to internal / test and production environments
• Experience in Incident, Problem & change management required
• Performed Database Refresh tasks for Test and Production Servers
• Familiarity with ITIL and SDLC life cycle phases
• Install/execute and fine-tuned Stored Procedures, SQL Queries and User Defined Functions.
• Ability to use enterprise tools such as Splunk, Dynatrace and Moogsoft required (familiarity with using these tools needed)
• Handled Performance Tuning and Optimization with strong analytical troubleshooting skills for quick issue resolution in mission-critical environments

What would be great to have:
• Banking/financial applications industry experience a huge plus.
• Previous application deployment of the DNA / surround product applications is considered a plus