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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10289010 Date posted 02/10/2023 State/Region Illinois

What does a successful IT Services Administrator, Staff do at Fiserv?
• Provide maintenance of all necessary ITIL practices in accordance with Fiserv policy
• Application release / upgrade preparation and execution
• Optimized request turnaround for DNA and surround product requests
• Coordinate the installation of new data center clients, using multiple Open Solutions application products, into test and production
• Establish data center polices and ensure adherence to corporate IT and compliance standards

What you will do:
• Review, develop project plans, certify and install new releases and system updates for a growing financial institution client base supporting multiple high availability applications.
• Diagnose and respond to customer support service call requests.
• Troubleshoot issues for applications by reviewing application logs, IIS logs, Event logs.
• Perform advanced research and testing in order to resolve production related incidents.
• Use of enterprise tools such as Splunk, Dynatrace and Moogsoft

What you will need to have:
• At least 6 years of relevant work experience
• Experience in installation, upgrades, configuration and troubleshooting of ‘packaged application code/solutions’ to internal / test and production environments
• Experience in Incident, Problem & change management required
• Performed Database Refresh tasks for Test and Production Servers
• Familiarity with ITIL and SDLC life cycle phases
• Install/execute and fine-tuned Stored Procedures, SQL Queries and User Defined Functions.
• Ability to use enterprise tools such as Splunk, Dynatrace and Moogsoft required (familiarity with using these tools needed)
• Handled Performance Tuning and Optimization with strong analytical troubleshooting skills for quick issue resolution in mission-critical environments

What would be great to have:
• Banking/financial applications industry experience a huge plus.
• Previous application deployment of the DNA / surround product applications is considered a plus


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs


Corporate Social Responsibility

Global Leadership

Unique Suite of Solutions

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