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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 24,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company honored by FORTUNE Magazine as a Worlds Most Admired company 6 years running.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10106921 Date posted 03/02/2019 City Barreal de Heredia State/Region Cartago Country Costa Rica Additional Locations Tres Rios, Costa Rica

Position Purpose

The candidate for this position will require knowledge of CA Server Automation which includes CA ITCM. Windows and Tandem systems, which they will use to deploy software packages and package groups during service provisioning to our fleet of managed ATMs. 

The Analyst will require knowledge of Automated Teller Machines (ATM) and the configurations of the local software installed on the predominant ATM vendors in the US which will allow you to troubleshoot and determine root cause of Terminal or network related issues.

About the Role

Their day-to-day responsibilities will include developing support utilities and applications for managing ATM services configurations, addressing client/vendor/internal escalated requests for assistance; engaging with implementation teams on the build-out of managed services terminals and applications.  As part of the scheduling team the individual will need to be able to collect information from multiple disparate sources and assemble it into workable schedules that fit our deliverable time frames and satisfying multiple client requests all at the same time.

Rotating on-call, project participation, and business continuity support for the Managed ATM services,  Assist and develop scripting alerts to monitor production systems, respond to and troubleshoot escalated incidents.

Essential Job Responsibilities:  

  • IBM Cognos and Report creation
  • Creating and executing SQL Queries.
  • Create Reporting for the Business teams as well as Internal and external clients managed on the Device manager application
  • Recommend performance and infrastructure capacity improvements as well as enhancements to existing reporting currentlyin use.
  • Point of escalation accountable for diagnosing and resolving customer impacting issues.
  • Review turnover artifacts to ensure completion prior to executing production installs.
  • Participate in assigned projects representing the support organization, communicate status, issues and delivery risks.
  • Work with Change Management/ Release Managers on the evaluation of change events and in planning work items for production deployment of schedule Patching of the ATM fleet
  • Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required.  Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
  • Perform trending and analysis of problems; develop risk mitigation plans for continuous improvement.
  • Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
  • Maintain and/or create technical support documentation, and work with offshore resources to assume the same.

Basic Qualifications for Consideration:

  • •Education: Bachelor’s degree in Computer Science/Information Systems, or equivalent work experience.
  • 5+ years of IT experience in a technical production support role with background in Tandem utilities and Tandem configurations as well as Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
  • CA Server Automation which includes CA ITCM
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experience developing solutions using automation tools: Jenkins, Puppet, Ansible, or similar tools
  • Experienced in Agile and DevOps environments and cultures
  • Experienced in general: Spreasdheests, jobs, scripting, SQL, Oracle, Powershell, Windows Remote Desktop Services, Windows Sysadmin, Jenkins, Puppet , Ansible, ITIL, IBM Cognos, Report creation,

Skills and Knowledge Preferred

  • Must have overall understanding of DevOps and fundamental multi-tier application support.   
  • Must have excellent communication skills, as the role periodically interfaces with clients, vendors and business partners
  • Knowledge of ITIL production support best practices. 
  • ATM knowledge and strong knowledge of Excel is a plus.

Who we are Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation. We have an exceptional team and we would love to hire someone who is looking for a fun, collaborative, dynamic environment where hard work is rewarded and recognized.

Thank you for considering employment with Fiserv. Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.


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