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Business Process Analyst

Job ID R-10104636 Date posted 01/10/2019 City Barreal de Heredia Country Costa Rica

Business Description:

PQM Support Services are a set of services provided to all IT Delivery Teams, providing value added to our Business Partners in all our ongoing operations.

Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!

Position Purpose:

As a Business Process Analyst, you will be driving continuous improvement culture change through best practice sharing, vocal advocacy and visible hands-on leadership. You will be involved in ensuring that defined and planned process are properly followed by projects/services in GS Costa Rica, impacting the quality of products we deliver to our customers.

Essential Job Responsibilities:

Collect GS Costa Rica team metrics, and generated necessary reports/dashboard.

Maintain GS processes up to date by incorporating feedback received by teams or SQA group.

Assist the team in different training activities.

Be part of processes revamp initiatives.

Required Qualifications:

  • Education: Systems engineering or Industrial Engineering Bachelor degree. and/or equivalent work experience.
  • Minimum 3 years’ experience required.
  • Experience in software development companies.
  • Experience with different Software Development Life Cycle (SDLC) processes.
  • Process Improvement methodologies, tools and techniques.
  • Experience in KPI management and development of dashboard performance metrics
  • English level B2

Preferred Skills and Knowledge Required:

  • Six Sigma: Yellow Belt.

Who we are Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a dedication to innovation. We have an exceptional team and we would love to hire someone who is looking for a fun, collaborative, dynamic environment where hard work is rewarded and recognized.

Thank you for considering employment with Fiserv. Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.


•Apply using your legal name

•Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

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