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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10277391 Date posted 07/08/2022 City Hagerstown State/Region Maryland Country United States


Job Description
What does a great Service Manager/Account Manager do?

The Client Technical Support (Tier 2)/Account Manager may be primary or escalation point of contact for resolving both internal and external issues. Responsibilities include all operational support such as boarding, account maintenance, project support, system enhancements, certifications, implementations/product solutions, alert/communications, association releases/regulatory changes, equipment/software, third party liaison, new business, financial audits/analysis.

Basic Qualifications for Consideration:

4year degree or equivalent work experience.
3-5 years of progressively responsible industry experience in a customer facing role.
Knowledge of Original First Data’s products, platforms, systems, and operational areas a plus
Preferred Skills, Experience, and Education:

Relationship Management
Customer Support Policies, Standards and Procedures
Customer Interaction
Problem Management
Account Management
Knowledge of Product Line
Who We Are:

We are the Operations Team supporting Commercial Mid-Market client portfolio management in Global Business Solutions. We work in close partnership with the Commercial Mid-Market Sales and Relationship Managers to support the client retention and revenue growth.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

This role is not eligible to be performed in Colorado
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