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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10251342 Date posted 03/21/2022 City Hagerstown State/Region Maryland Country United States Additional Locations Coral Springs, Florida; Hagerstown, Maryland; Hagerstown, Maryland; Hunt Valley, Maryland

About our team:

The Mass Migration Conversion (MMC) team occupies the technical space between the Bank, Fiserv business & operational teams, and application development teams. The MMC team is required to create, run, and document processes needed to operate the FOCUS Conversion application toolset throughout the life cycle of bank conversions.  The team is also required to perform both business and technical analysis, and to generate tool enhancement requirements needed to produce a robust fully automated solution. The Mass Migration Conversion team regularly collaborates with a cross section of internal and external business and technical teams, in order to improve speed to revenue for Fiserv and its Clients.

What does a great Conversion / Business Analyst do?

Our Merchant  Conversion Analysts provide analysis and consultation for new and existing clients during core bank data conversions. The Merchant Conversion Analyst role is a key position in making for a successful data conversion for Fiserv’s clients. As a Merchant Conversion Analyst, you will analyze converted data and determine implementation requirements as well as configure software specifications to achieve desired results. We also assist with the development of new department procedures the implementation may require. As a Merchant Conversion Analyst, you can look forward to working with bank partners to understand their merchant portfolio needs, and deliver a seamless migration to Fiserv platforms. If you are the kind of person who is looking for an exciting and challenging role in the finance and technology industry and have a strong attention to detail and great personal communication skills, we want to hear from you.

About the Role:

You will be an essential liaison between Fiserv and the Client to work together to help the Client to understand the process and requirement details involved in data conversions, product implementations, and occasional professional service projects.  Working with new and existing Fiserv clients you will provide analysis, consultation and guidance on projects to ensure an accurate data conversion and enable clients to best function on the Fiserv system. Your efforts will be rewarded with a successful quality conversion, client satisfaction, and a positive post conversion survey.

Essential Job Responsibilities:  

  • The Mass Migration Conversion team occupies the technical space between the business and application development teams. The team is required to create, run, and document processes needed to operate the Conversion Database toolset throughout the life cycle of bank conversions or internal entitlement conversions.  The team is also required to perform both business and technical analysis and to generate tool enhancement requirements needed to produce a robust fully automated solution. The Mass Migration Team regularly collaborates with a cross section of internal and external business and technical teams, in order to improve speed to revenue for Fiserv and its Clients.

  • Technical Knowledge: The candidate will be able to perform Excel-based analysis, graphics, and reporting. The candidate will have working knowledge of IT project methodology, functions, and capabilities.

  • Business Knowledge:  The candidate will have a working understanding of business and industry concepts that pertain to conversions.

  • Scope of Job:  The candidate will be able to supports medium to high complexity business processes and projects.

  • Autonomy: The candidate will be able to work independently with business units and clients.

  • Coaching/Leadership: The candidate will be able to provide mentoring to team members.

  • Other duties as assigned by the manager. These may include, but are not limited to: existing client parameter reviews, QA assistance with new releases, conducting training sessions for clients or internal associates, etc.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

  • Bachelor’s Degree or equivalent work experience and/or Certifications..

  • Three years of client onboarding/customer service experience and/or related functions such as data analysis, data mapping, client service support or business analysis for financial industry applications

  • 2 or more years of working experience in business analysis

  • Ability to clearly communicate with external merchant clients and internal teams

  • Good knowledge of MS Office – Excel, Access and Word

Preferred Skills, Experience, and Education:

  • Previous conversion or onboarding experience.

  • 2+ years in a related job function i.e., experience as a Product Support Representative in primary application is desirable. 

  • Knowledge of Fiserv products

Work Environment:

  • Possibility of Travel Required: On occasion, travel may be required to provide onsite client during conversion.

  • Occasional off-hours work may be required during specific time-sensitive conversion events. 

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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