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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 24,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company honored by FORTUNE Magazine as a Worlds Most Admired company 6 years running.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

Benefits

  • Health / Medical / Vision

    Standard for all associates

  • Stock Purchase Plan

    When Fiserv performs well, so does your financial health

  • Health and Wellness

    Programs that help promote a positive work environment

  • Flex Time / Working Arrangements

    Work from home full/part time, virtual opportunities & more

  • Tuition Reimbursement

    To encourage associate professional development

  • Recharge & Refuel

    A time off policy that encourages you to maximize well-being

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10145102 Date posted 08/14/2019 City Glastonbury State/Region Connecticut Country United States Additional Locations Remote, Alabama; Remote, Alaska; Remote, Arizona; Remote, Arkansas; Remote, California; Remote, Colorado; Remote, Connecticut; Remote, Delaware; Remote, District of Columbia; Remote, Florida; Remote, Georgia; Remote, Hawaii; Remote, Idaho; Remote, Illinois; Remote, Indiana; Remote, Iowa; Remote, Kansas; Remote, Kentucky; Remote, Louisiana; Remote, Maine; Remote, Maryland; Remote, Massachusetts; Remote, Michigan; Remote, Minnesota; Remote, Mississippi; Remote, Missouri; Remote, Montana; Remote, Nebraska; Remote, Nevada; Remote, New Hampshire; Remote, New Jersey; Remote, New Mexico; Remote, New York; Remote, North Carolina; Remote, North Dakota; Remote, Ohio; Remote, Oklahoma; Remote, Oregon; Remote, Pennsylvania; Remote, Rhode Island; Remote, South Carolina; Remote, South Dakota; Remote, Tennessee; Remote, Texas; Remote, Utah; Remote, Vermont; Remote, Virginia; Remote, Washington; Remote, West Virginia; Remote, Wisconsin; Remote, Wyoming

What does a great DNA Lending Analyst do?

As a Dedicated DNA Lending Analyst, you will work in a dynamic, professional, customer service-oriented environment, supporting “leading edge” products. You will respond to customer inquiries, research solutions and solve problems for our clients primarily within our DNA core platform, but will also be available to assist with other Fiserv products as they integrate within the Lending area of the DNA Core. In this role, you should consider yourself an extension of the client’s team and you should always have their goals and objectives at the forefront of every interaction.

This is a great opportunity to develop the necessary foundation in technical client support. This role is a talent pipeline for future leaders. We want to hire you for a career, not a role!

Essential Job Responsibilities:

  • You will provide consultation, training and support that encompasses day to day processing tasks, client knowledge building and training, case management, client product functionality; building and maintaining a positive relationship
  • Understand and manage client expectations ensuring client priorities and high impact items are addressed immediately
  • Will meet high expectations around aggressive case resolution goals
  • Log, track and handle all incoming calls and cases professionally. Will maintain current notes, provide timely and accurate resolution of client issues and ensure client satisfaction at every interaction
  • You will provide detailed analysis of issues received from clients. Should be able to utilize SQL to analyze client data
  • Be able to stage test scenarios in test environments, recreating and documenting each step as reported by client
  • Communicate progress and any potential problems to manager for awareness and/or resolution
  • You will collaborate extensively with internal groups to resolve client issues, actively contributing to the effectiveness of the team
  • Provide superior client support through excellent written and verbal communication, responsive follow through, and advocacy for client issues within internal groups
  • Should be able to follow internal procedures and processes in order to streamline the case handling process.
  • Perform other duties as required

Basic Qualifications for Consideration:

  • Bachelor’s Degree or equivalent experience
  • 5+ years of DNA experience in the Lending Servicing field
  • Will have extensive experience in General Mortgage, Investor and Consumer lending that could include, but not limited to: Participation, Commercial & Investor Lending; Mortgage & HELOC; Consumer and Indirect Lending; Other complex loan programs; Bureau Reporting
  • General knowledge of Regulatory guidelines and year-end processing is required

Additional Skills and Knowledge:

  • Experience in an analytical and customer facing role
  • Proficient PC skills, Microsoft Office application experience
  • Ability to write and understand Relational Database queries
  • Strong problem-solving, communication and interpersonal skills
  • Dedication to quality and high-level customer satisfaction
  • Excellent follow-up skills and attention to detail
  • Ability to deal with time constraints, emotional situations and conflict
  • Ability to work well independently and within a team
  • Previous experience with DNA and/or other Fiserv experience
  • Strong ability to coach and train individuals on product usage and functionality

Travel Required:

  • Up to 25% travel is possible

Learn more about us.

In this role you will be aligned with our Open Solutions division which offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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