*Provide accurate information and quality technical service support to incoming client, sales, and account management inquiries related to application issues.
*Research client inquiries and issues utilizing company resources and document client conversations, information, questions, corrective action and answers, and product orders in the tracking application.
*Independently track and resolve problems.
*Practice continuous product and service quality improvements by providing ongoing client root cause analysis and interpretation of data through interface with internal department and management teams.
*Participate in functional and technical meetings, representing support in a subject matter expert (SME) role, from the beginning of the project through the entire lifecycle for ongoing Product CPT Deliverables.
*Provide support during both normal weekday business hours, as well as after hours and weekends.

Prior experience must include:
• 4 years communicating with multiple customers on issues and providing technical solutions for multiple simultaneous projects.
• 4 years performing root cause analyses, trouble shooting and solving coding bugs through research, forecasting, data mining, and data and metrics interpreting.
• 4 years working with and communicating to all levels of management, including providing project statuses.
• Working independently and in a team within an SLA-driven environment.
• Computer Architecture and software development life cycle
• Cloud Architecture including SAAS and multi-tier environments

• Application Servers (Weblogic, JBOSS, and WebSphere) Any of these will do but the more the better.
• SQL Server
• Windows
• FTP Servers
• Web Servers (Apache/IIS)