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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10244318 Date posted 01/20/2022 City Frisco State/Region Texas Country United States Additional Locations Berkeley Heights, New Jersey

What does a great ATM Implementation Project Specialist do?
The Implementation Project Specialist works with existing clients to add, replace, redesign, add products, features, functions, or other types of changes to their ATMs.  The Implementation Project Specialist obtains detailed project requirements from the client, translates the business requirements to database builds and work tasks for internal support teams to order and establish device communication, establish system configurations, etc.  The Implementation Project Specialist monitors and tracks each activity and milestone for timely completion to ensure the client requested live date is met.

Basic Qualifications for Consideration:
• Act as primary project contact for clients and internal groups.
o Provide continuous project feedback and status updates to key stakeholders.
o Develop project plans and related task lists as necessary, update plans accordingly.
o Work with client to determine parameter settings and key parameters into proprietary databases.
o Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
o Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
o Maintain accurate and complete documentation including parameters, network paperwork, and documentation for all client interaction.
o Provide occasional after hour support of client implementations.
o Validate each project, identify issues and notify the appropriate person/team to resolve. Monitor issue is corrected in project.
o Establish internal controls to reduce errors and customer complaints.
o Recognize and recommend operational improvements.
o Understand the importance of details and seeks to understand their impacts; methodical approach to tasks; procedure/process oriented.
o Support a teamwork/team-spirit environment and present a professional attitude/image within the department and in all company interactions.
o Review customer complaints and pursue corrective action to eliminate causes.

Preferred Skills, Experience, and Education:
• Bachelor’s degree preferred or equivalent work experience required.
• 3+ years’ experience with ATMs and ATM systems, banking and banking operational processes or other directly related experience
• Three years’ work experience in an implementation’s capacity or environment.
• Very strong customer service, time management, communication and analytical skills.
• Demonstrated ability to effectively and quickly resolve problems.
• Good project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.
• Previous financial services industry or implementations experience highly desired.
• Previous client services/relationship experience and/or project management experience.
• Proficient computer skills including MS-Office Suite (Excel, Outlook and Word, OneNote and reporting tools).
• Strong organization skills and attention to detail.
• Strong customer services skills with the ability to maintain professionalism under pressure.
• Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
• Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience.
• Team player with the ability to work independently.
• Ability to provide after-hours support for client implementations.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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