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Network Engineer II / IVR Genesys​ Engineer

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10255022 Date posted 03/21/2022 City Frisco State/Region Texas Country United States Additional Locations Alpharetta, Georgia; Omaha, Nebraska

IVR Genesys​Engineer

Install, configure and maintain Genesys PureEngage on-premise IVR components to meet the functional objectives of the business.   Researches, evaluates, and implements new advanced Genesys Voice Portal IVR functionality.  Seeks new technologies that would be applicable to the Fiserv environment.  Leads coordination efforts with both technical and non-technical peer groups on a daily basis.  Able to communicate effectively with internal and external customers possessing a wide range of technical knowledge.   Performs additional job duties as required.  Participates in on-call rotation 24 x 7 support.

Responsibilities:

Genesys PureEngage on-premise IRV Installation, Configuration, Management, and Troubleshooting of Genesys GVP IVR versions 8.5 & 9 components: SIP Server, MCP, MRCP, Resource Manager, and other supporting systems.  You will also be interfacing with one of our large clients on at a technical level.

Basic Requirements for Consideration:

  • Knowledge of Genesys IVR Platform.
  • Strong Windows server administration background
  • Knowledge of Microsoft SQL Databases (2008+) and SQL Scripting.
  • Knowledge of basic computer functions such as mapping drives, file storage and organization.
  • Knowledge of basic Microsoft Office applications and functions.
  • Knowledge of basic network communication, to include TCP\IP and UDP port communication through firewalls
  • Proficiency using Genesys Administrator (GA) and GAX
  • Proficiency with Windows server 2013 & 2016.  Working knowledge of Linux a plus.
  • Proficiency creating Splunk queries. 
  • Bachelor’s Degree in Computer Science or related field

Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

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This role is not eligible to be performed in Colorado
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