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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10248277 Date posted 12/13/2021 City Frisco State/Region Texas Country United States Additional Locations Dublin, Ohio

What does a great Manager of Privileged Access Engineering do?

The Manager of Privileged Access Engineering works under the Director of Privileged Access Engineering to plan, conduct and establish a functional vision for PAM assignments. He/She possesses extensive knowledge related to Privileged Access and IAM security governance.  The Manager is primarily responsible for delivery and buildout of a Privileged Access ecosystem under the Director’s direction along with other team members. Lead the Privilege Access Management Services team to ensure deliverables are met within Service Level Agreements (SLAs)

As a Manager of Privileged Access Engineering, you will:

  • Direct your team to provide operational excellence and support
  • Collaborate with peer managers, IAM planning and build teams to maintain an ongoing IAM strategy
  • Maintain a production environment that addresses the needs of the business.
  • Maintain a customer centric environment and provide best in class services by affectively managing Incidents, Service Requests, Change and Problem management processes for service areas
  • Troubleshoot issues and engage in the process for root cause analysis
  • Support application integrations issues to Business Unit application towers, working closely with development groups, business liaison teams, operations staff, security groups and technology administration groups on all activities related to application integrations and system enhancements
  • Prepare and maintain documentation including SOPs, run books, resiliency plans, incident response materials
  • Collaborate and communicate scheduled service interruptions
  • Participate in the definition of Metrics and Service levels
  • Provide daily Health Check status on all systems
  • Provide weekly status of all activities such as # of incidents, tickets closed, system outages, etc.
  • Create detail artifacts for system maintenance, configurations, and ad-hoc server patching.
  • Participate in development, testing, implementation and support of all enhancements to the systems, services and technologies
  • Maintain and foster key relationships with software vendors and providers, and can hold vendors accountable for response, troubleshooting and solution fixes
  • • Automate processes where required and maintain concept of continuous improvements in both support operations and associate’s knowledge
  • Create a culture of Can-Do and mentor staff on best practices by directing operational work of associates

Basic Qualifications for Consideration:

• Bachelor’s degree or equivalent industry experience

• 5+ years of experience in Business Systems Analysis

• Experience with privileged access controls from a user experience perspective

Preferred Qualifications for Consideration:

• Cybersecurity certifications such as CISA

• Ability to interface with Corporate Audit and External Audit functions for regulatory compliance

Travel required: 20% travel to Fiserv cybersecurity core locations after COVID restrictions are lifted

This is the Identity and Access Management Department within Fiserv’s Cybersecurity organization, undergoing strategic reshaping of the IAM delivery model under a dynamic new leader. IAM functions make up 2 of 5 strategic cybersecurity pillars. You will have an opportunity to influence and provide Fiserv direction to build a metrics and security controls focused privileged access program under the IAM umbrella.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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