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Director, Client Management- Precision, Bank Solutions

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As an influential Sales Leader, you will drive toward expanding Fiserv market share through the execution of solutions-based, value-driven, sales activities with existing and prospective clients. Fiserv sales teams have the courage to do what's right, demonstrate focus and work ethic, and are results oriented. The first and most important value at Fiserv is to do the right thing, so that's why our teams are tasked with operating with integrity and ethics. Everything we do has its roots in our aspiration, purpose and values. If this sounds like you, start the process to Find your Forward on the Global Sales team with Fiserv!

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate for a Sales career at Fiserv.

  • Achiever
    9
  • Competitive
    8
  • Results Driven
    10
  • Strategic
    9
  • Proactive
    9
  • Trustworthy
    10
10
  • Leadership
  • Good Listener
  • Confident
  • Communicator
  • Problem Solver
  • Persuasive
  • Team Player
  • Skilled Presenter

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Responsibilities

Requisition ID R-10228799 Date posted 05/04/2021 City Frisco State/Region Texas Country United States Additional Locations Remote, Arkansas; Remote, Idaho; Remote, Illinois; Remote, Indiana; Remote, Iowa; Remote, Kansas; Remote, Kentucky; Remote, Louisiana; Remote, Minnesota; Remote, Missouri; Remote, Montana; Remote, Nebraska; Remote, North Dakota; Remote, Oklahoma; Remote, South Dakota; Remote, Texas

What make a fantastic Director, Client Management - Precision, Bank Solutions?

The Director, Client Management - Precision, Bank Solutions is responsible for leading a team of Account Executives responsible for building and managing client relationships, increasing wallet share, and driving client retention.  The Director will successfully lead the AE team with strategic directives, planning and client development to ensure Fiserv is both managing and growing client relationships successfully. 

We provides collaborative, enterprise core account processing technology for Community banks.  Its offerings include multiple core processing systems, along with many “surround” products that provide a portfolio of solutions to enable client business initiatives and growth.

To be successful in this role, you will:

  • Lead a team of account executives responsible for developing key executive level client relationships,  maintaining high client retention, and selling Core Processing and ESS/Surround products.

  • Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with clients’ key stakeholders in conjunction with the Account Executive.

  • Manage client escalations to ensure client satisfaction.  

  • Issue resolution skills and experience are required, coupled with excellent follow-up skills.

  • Leverage industry trends and Fiserv offerings to demonstrate Fiserv value proposition.

  • Assist the AE with formal proposals that drive revenue and client value. Increase ‘wallet share’ among Fiserv Strategic client base.

  • Demonstrate and coach by example around complex, large, bundled deal negotiations for a win/win for Fiserv and the client.

  • Understand and effectively manage employee satisfaction. Work closely with sales, marketing and product teams to identify developing client needs.

  • Work closely/collaborate with all leaders within Client Services, as well as cross-functional leadership, with a focus on maintaining superior customer service levels, innovation based on client needs and strategic insight/partnership.

Perform other  duties  as  required.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications for consideration:

  • Bachelor’s Degree, preferably in Business

  • 5+ years of talent development and sales leadership experience

  • Ability to build, maintain, and leverage relationships effectively in a matrix environment

  • Proven effectiveness at leading and facilitating executive meetings and workshops

  • Strong knowledge of sales processes

  • Excellent judgment and solid decision making skills

  • Ability to travel up to 60%

Preferred qualifications for consideration:

  • Degree in business

  • Prior Fiserv knowledge with a focus on Precision Account Processing

Business Description:

Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. 

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. 

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Explore the possibilities of a career with Fiserv and Find Your Forward with us!

Fiserv is an Equal Opportunity Employer/Disability/Vet.

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