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Associate Experience: Hear from Veterans of the Armed Services
We are seeking a Release Manager (Delivery) to assist the Delivery Team in coordinating and executing Standard and Emergency Changes into Partner and Client Environments. The Release Manager will work with cross-functional teams to prepare for, execute on, and close out Changes. The successful candidate will possess strong organizational, process, leadership, and communication skills.
Essential Duties and Responsibilities:
The Release Manager will be responsible for working with cross-functional teams to ensure the teams successfully deploy Product Changes into Partner & Client Environments. The successful Release Manager will be responsible for:
• Preparing Changes in preparation for CAB Review:
o Review Service Requests for accuracy
o Create Change Tickets based upon Service Requests
o Coordinate resources required to Implement Changes
o Route Change tickets during Pre-Change Evidence collection
o Examine Pre-Change Evidence for completeness and accuracy
o Retain Pre-Change Evidence for Audit purposes
• Coordinating Change discussions during CAB Meetings
• Processing Changes throughout the Deployment process:
o Schedule Change Meetings
o Facilitate Change Executions
o Collect and Analyze Post-Change Evidence
o Retain Post-Change Evidence for Audit Purposes
• Representing the Change Management Team during Internal and External Audits
• Participating in the Process Improvement Process
Education (minimum requirements)
• Associates Degree with a focus on Technology and/or Business Administration
• 2+ years Fintech banking experience (loan servicing, deposit operations, card processing, and/or interface development)
• 2+ years Cloud (AWS, Azure, GCP) and API based product experience
Technical Skills (required)
• Atlassian Suite (i.e., Jira, Confluence)
• ITSM (i.e., Freshservice)
• MS Office Suite (i.e., Word, Excel, Outlook)
• Highly organized and detail oriented
• Excellent at following directions & processes
• Understanding of Finxact products (Core and Console)
• Previous experience in a Coordination role
·Remote (telecommute) position within the contiguous United States.
·Travel up to 10%.
This job operates in a professional office environment.This role routinely uses standard office equipment such as laptop computers and smartphones.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work may vary but generally Monday through Friday 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.
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