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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10270061 Date posted 05/19/2022 State/Region Florida Additional Locations Remote, Alabama; Remote, Alaska; Remote, Arizona; Remote, Arkansas; Remote, California; Remote, Connecticut; Remote, Delaware; Remote, District of Columbia; Remote, Georgia; Remote, Hawaii; Remote, Idaho; Remote, Illinois; Remote, Indiana; Remote, Iowa; Remote, Kansas; Remote, Kentucky; Remote, Louisiana; Remote, Maine; Remote, Maryland; Remote, Massachusetts; Remote, Michigan; Remote, Minnesota; Remote, Mississippi; Remote, Missouri; Remote, Montana; Remote, Nebraska; Remote, Nevada; Remote, New Hampshire; Remote, New Jersey; Remote, New Mexico; Remote, New York; Remote, North Carolina; Remote, North Dakota; Remote, Ohio; Remote, Oklahoma; Remote, Oregon; Remote, Pennsylvania; Remote, Puerto Rico; Remote, Rhode Island; Remote, South Carolina; Remote, South Dakota; Remote, Tennessee; Remote, Texas; Remote, Utah; Remote, Vermont; Remote, Virginia; Remote, Washington; Remote, West Virginia; Remote, Wisconsin; Remote, Wyoming

Position Summary:
We are seeking a Release Manager (Delivery) to assist the Delivery Team in coordinating and executing Standard and Emergency Changes into Partner and Client Environments.  The Release Manager will work with cross-functional teams to prepare for, execute on, and close out Changes.  The successful candidate will possess strong organizational, process, leadership, and communication skills.

Essential Duties and Responsibilities:
The Release Manager will be responsible for working with cross-functional teams to ensure the teams successfully deploy Product Changes into Partner & Client Environments.  The successful Release Manager will be responsible for:
• Preparing Changes in preparation for CAB Review:
o Review Service Requests for accuracy
o Create Change Tickets based upon Service Requests
o Coordinate resources required to Implement Changes
o Route Change tickets during Pre-Change Evidence collection
o Examine Pre-Change Evidence for completeness and accuracy
o Retain Pre-Change Evidence for Audit purposes
• Coordinating Change discussions during CAB Meetings
• Processing Changes throughout the Deployment process:
o Schedule Change Meetings
o Facilitate Change Executions
o Collect and Analyze Post-Change Evidence
o Retain Post-Change Evidence for Audit Purposes
• Representing the Change Management Team during Internal and External Audits
• Participating in the Process Improvement Process

Education (minimum requirements)
• Associates Degree with a focus on Technology and/or Business Administration

Experience
• 2+ years Fintech banking experience (loan servicing, deposit operations, card processing, and/or interface development)
• 2+ years Cloud (AWS, Azure, GCP) and API based product experience

Technical Skills (required)
• Atlassian Suite (i.e., Jira, Confluence)
• ITSM (i.e., Freshservice)
• MS Office Suite (i.e., Word, Excel, Outlook)
• Smartsheet
• Lucidchart
• Slack
• Zoom

Competencies
• Highly organized and detail oriented
• Excellent at following directions & processes
• Understanding of Finxact products (Core and Console)
• Previous experience in a Coordination role

Location/Travel

·Remote (telecommute) position within the contiguous United States. 

·Travel up to 10%.

Supervisory Responsibility

None.

Work Environment

This job operates in a professional office environment.This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work may vary but generally Monday through Friday 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work. 



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