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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 24,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company honored by FORTUNE Magazine as a Worlds Most Admired company 6 years running.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing


  • Health / Medical / Vision

    Standard for all associates

  • Stock Purchase Plan

    When Fiserv performs well, so does your financial health

  • Health and Wellness

    Programs that help promote a positive work environment

  • Flex Time / Working Arrangements

    Work from home full/part time, virtual opportunities & more

  • Tuition Reimbursement

    To encourage associate professional development

  • Recharge & Refuel

    A time off policy that encourages you to maximize well-being

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10144942 Date posted 08/15/2019 City Dublin State/Region Ohio Country United States

What does a great Senior Human Resources Consultant role look like?

In this dynamic role, you will become an HR subject matter expert communicating supporting and outlining HR processes for Fiserv associates.

As a Human Resources Consultant, you can look forward to:

  • You will perform broad professional human resources activities to support policies and programs including on-boarding, compensation planning, performance and talent management, and employee relations.
  • Partner with cross-functional partners (Talent Acquisition, Compensation, Talent Management, HR Compliance) to develop solutions that address organizational needs with a focus on effective and efficient delivery and execution.
  • Partner with HR leadership in the coordination of activities and communications related to the annual performance management and compensation planning processes.
  • Provide coaching and counseling to associates and managers to resolve employee relations and performance issues.
  • Provide superior analyses and interpretation of workforce data to senior leadership. Conduct the analysis of quantitative and qualitative data to assist in evaluating HR programs and processes to ensure they are efficient and effective. Utilize various HR systems to develop metrics and maintain reports for headcount, staffing, turnover, performance management, etc.
  • Performs in-depth research and modeling for various HR initiatives for the purposes of forecasting, analyzing and predicting various workforce conditions and its associated impact on specific areas.
  • Conduct statistical modeling and utilize database management tools to support a wide array of HR analytics and workforce planning projects.
  • Conduct investigations.
  • Assist with Associate Engagement Survey implementation and action planning.
  • Participate in HR initiatives and special projects in various functional areas of human resources. Summarize and present findings to HR leadership.

Basic qualifications for consideration:

  • Bachelor’s Degree in Business, Human Resources, I/O Psychology or related field.
  • Minimum 3+ years of progressive Human Resources generalist experience, preferably in a large corporation within a matrixed environment.
  • Minimum 1 year experience leading investigations and managing employee relations, preferably in a call center environment
  • Strong project management skills with past experience managing multiple projects with dynamic deadlines
  • Knowledge of HR practices including employment, compensation, performance management, learning and development, employment law, employee relations and HR metrics and reporting.
  • Ability to identify and translates business issues into questions that can be answered with data.
  • Ability to transform data from different sources via use of sophisticated query and reporting, statistical transformation, regression analysis, extraction, and presentation tools.

Preferred qualifications for consideration

  • Strong analytic, problem solving, and decision-making skills
  • Ability to handle ambiguity, unexpected tight timelines, embrace change and effectively manage a multitude of priorities (both long and short term), and demanding customers in a dynamic, constantly changing environment.
  • Able to maintain discretion and confidentiality with sensitive employee information.
  • Ability to prioritize and meet deadlines effectively in a fast-paced environment is essential. We value the ability to work independently.
  • Strong business orientation evidencing the ability to approach business issues from multiple functional/operational perspectives.

You will excite us if...

  • You are a self-starter who is organized, detail oriented, takes initiative with minimal direction, and understands concepts quickly
  • You understand the value of an Human Resources and can effectively communicate the value proposition
  • You have experience working with multiple partners in a matrixed setting with varying level of needs
  • You bring a consultative, creative and process driven approach to your work
  • You have an aptitude for handling multiple concurrent demands and prioritizing responsibilities in a dynamic, high energy environment
  • Experience with a non-exempt population
  • Employee relations experience
  • Industry experience in information technology and/or financial technology preferred
  • Knowledge of various Human Resources concentrations preferred
  • Workday experience preferred. Solid HRIS knowledge and understanding.
  • Willingness to relocate, preferred

Travel Required:

Up to 20%

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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