Overview

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.  

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other. Fiserv powers the payments value chain across the globe. We are proud of our extensive customer relationships supporting clients around the world with offices in 34 countries.

Want to build the future payment experience for our customers?

What you will do

As a Product Director in our Financial Issuing Product segment you will play a key senior role in leading a portfolio of modernizing capabilities that will benefit our clients and the evolving market in which they operate.

Imagine being part of an agile team where your ideas transform the payment experience for millions of financial institutions and their customers?  We are looking for a Product Director to join our diverse team, to drive the direction of new product capabilities and to work with clients to ensure they understand the value we bring them.

Our platform capabilities include financial payment and processing, credit, debit, lending, commercial, digitalisation, fraud, risk & compliance, customer & channel management solutions in an extensive customer landscape. Serving thousands of financial institutions and millions of businesses worldwide to help simplify payment processing and improve the customer experience. Clients include. Financial Institutions, Fintechs, Government, Merchants, Retailers & Consumers.

Specific responsibilities will include:

• A great product director at Fiserv is a natural leader who will excite and motivate teams to an outcome and common purpose

• Be adept at gathering and synthesising client needs, use these and a deep understanding of the market to inform your product vision and strategy

• Track payment industry trends, standards, and competitive offerings, pro-actively identify gaps and opportunities for value-add offerings

• Act as the primary liaison for a product portfolio, partnering with sales, senior stakeholders, and cross-functional teams (Finance, Legal, Engineering, Architecture, Operations, PMO etc)

• Play a hands-on role in driving delivery of the product strategy, be a leader for all the teams involved and play an instrumental part in mobilising against the vision

• Be the product subject matter expert for your domain, help drive scale and adoption of our products globally through relationships and effective communication

• Partner with sales to drive commercialisation of our products, includes running product demonstrations, creating sales materials, and producing commercially sound proposals

• Participate in client facing discussions, understand our client’s real needs and help them see the value of our product

What we’re looking for

• A customer obsessed professional having at least 10+ years’ experience in a product leadership role in payments and/or financial services

• A product led and commercially focused individual who enjoys problem solving and working cross functionally to deliver best in class solutions for our clients

• Strong collaborator with excellent communication skills, can motivate others and can work effectively across the organisation with both business and technical stakeholders

• A strong grasp of the fundamentals of modern product management practices and agile development

• Analytical and curious, always asking questions, thinking "outside of the box" and innovating.

• Project management skills, understands how to manage dependencies, risks, and issues

• Ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders, skilled in resolving conflicting situations

• Third level qualification Bachelors degree, Masters preferred, additional European languages a plus.

Our Hiring Process

• Stage 1 – Initial meeting with recruitment to understand in more detail your background and experience and to share more detail about the role and life at Fiserv.

• Stage 2 – Three Interviews 30 minutes with senior leaders in the business who will run through the position, your experience followed by a combination of technical and competency- based questions.

• Stage 3 – Final round panel to run through your application followed by some questions to understand your decision making and thought process.

What we can offer you:

• Competitive salary

• Annual bonus based on performance

• Pension contribution of up 5%

• Health and Wellness Resource platform access for you and your family

• Life Insurance

• Private Medical Insurance

• Income Protection

• Enhanced Maternity, Paternity and adoption leave

• Living Proof Points Scheme – Get recognised by your colleague and spend your points at multiple high-street retailers

• 22 days annual leave, increasing with length of tenure

• Cycle to work scheme

• Career development, training and professional qualification opportunities – we want to provide you with the tools to succeed and grow in our company

Well-being at Fiserv
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates be able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.

Our People
At Fiserv, our culture starts with our people. Want to learn what associates from across the company do or what it's like to work at Fiserv? Get to know us.

Our commitment to Diversity and Inclusion

Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability'

New location in town

At the beginning of 2023, we moved into our new flagship offices at Ten Hanover Quay, an exceptional waterfront location at the cutting-edge Capital Dock campus in the South Docklands.  Our new location will be a key part of our presence in EMEA, serving as a destination for talent that brings our people together in a dynamic hub of collaboration and innovation as we move payments and financial services forward.