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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10249834 Date posted 12/14/2021 City Coral Springs State/Region Florida Country United States

Job Title

Customer Service AssociateCoral Springs

$1,000 Progression Bonus!

  • $250 at training completion and certification
  • $750 after 6 months of experience (dependent upon performance)

What does an outstanding Customer Service Associate do?

Do you love providing world class customer service in a fun and results oriented environment?

If you answered yes, we want to work with you! 

  • You will receive inbound calls from our Bank Clients’ cardholders, answering questions, while driving issues to resolution to the client’s satisfaction.
  • We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
  • Use your great verbal and written communication skills to provide excellent service to our clients.

As a Customer Service Associate, you can look forward to working in an environment where:

Our PEOPLE are caring, friendly and want you to succeed

We have a great CULTURE, in a team environment that is fun, encouraging and engaging
We take PRIDE in what we do

Basic requirements for consideration:

  • High School diploma or GED
  • Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)
  • Quiet and secure working environment free from background noise
  • Familiarity with computers and internet navigation

Preferred qualifications:

  • Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
  • Strong work tenure with previous roles lasting a year or more

Start Date: January 3, 2022

  • Schedules are 930a-6p, 1230p - 9p, 330p-12a
  • Holidays worked will be paid at the premium rate of double time and a half
  • Any mandatory overtime during Peak Season* will be paid at 1.5 times your base salary after you have worked 40 hours in a week
    • Your recruiter will discuss expectations with you in further detail

Fiserv offers a competitive compensation and benefits program including:

  • $16.50 per hour
  • Spanish Bilinguals needed! Receive a premium on top of hourly rate!
  • Medical/Dental/Vision Coverage (eligible on your first day of employment), Tuition Reimbursement, and paid Time Off program.
  • Fiserv offers a lucrative Referral Program with immediate payouts and great quarterly prizes – get paid to work with your friends and family! 

Pre-employment background, credit, and drug test are required. 

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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