You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.
Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.
- Socially Conscious
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Associate Experience: Hear from Veterans of the Armed Services
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000 #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.
At Fiserv, our ingenuity and drive to create excellent experiences for our clients begins with teams who embrace bold ideas, a passion to win, foster collaboration and inspire personal and professional growth. As part of our Corporate Communications team, we are seeking a Manager of Communications to support our growing and dynamic team. This is an exciting opportunity to be an integral part of a fast-paced, energetic, global team in the financial tech industry.
Under the direction of the Vice President of EMEA Communications, the Manager of Communications is responsible for supporting strategic planning and driving execution for communications programmes targeting internal and external audiences in the DACH region aligned to EMEA region and global enterprise business strategies in support of Fiserv business units and functions in partnership with business unit leaders, HR business partners and the Corporate Communications team.
The team member we are seeking will be responsible for the following:
Craft and develop messaging and materials aligned with the company’s enterprise, EMEA region and DACH region strategies that are clear, concise and compelling.
Serve as lead for internal communications strategy and execution targeting associates based in the DACH region.
Partner with global PR team and agency resources to support external communication targeting the DACH region.
Plan and execute events targeting internal and external stakeholders in the DACH region.
Support incident communications targeting the DACH region.
Provide strategy and communications execution support for EMEA region business needs, as required.
Execute communications campaigns leveraging a broad range of channels, including town halls, webinars, conference calls, social and digital media, video, Intranet and email.
Develop communications plans, tools and resources aligned to enterprise-wide initiatives adapted as needed to support EMEA and DACH region needs.
Assess stakeholders and their needs, key communication channels, and business culture to create new channels that reach and inform audiences.
Measure and report channel effectiveness and refine as needed.
Proactively build and manage relationships with internal stakeholders and subject matter experts across geographies and disciplines.
Evaluate and assess existing communication vehicles; identify and determine most effective and efficient methods to deliver and reinforce strategic messages using insights gained through metrics and surveys.
Partner with communications peers in EMEA region, U.S, and globally and cross-functional partners to develop editorial calendars and related content for appropriate communication vehicles.
Provide communications advice, counsel and coaching to key stakeholders.
Develop effective communications vehicles that drive alignment, increase awareness of the company’s aspiration, purpose, values.
Foster connection to Fiserv brand and solutions for internal and external audiences and engage associates as #FISVProud brand ambassadors.
Collaborate and build partnerships in a matrixed environment and prioritize and manage multiple projects under tight deadlines.
Execute communications that drive awareness of diversity and inclusion strategies and foster associate engagement in Employee Resource Groups.
Execute communications that drive awareness of and foster associate and community engagement with corporate social responsibility programmes.
Possess an agile, flexible, adaptable and can-do attitude and client-focused approach.
Basic Qualifications for Consideration:
Fluent in written and spoken English and German
Bachelor’s degree in Communications, Journalism, Business or related field.
6+ years of relevant communications experience, preferably with a publicly traded, global technology company
Excellent writing and editing skills and strong knowledge of AP style. (Writing samples required.)
Polished verbal communicator and presenter
Experience developing and executing creative, effective approaches to communication challenges
Experience providing communications counsel to business executives
Experience in partnering with and overseeing work of agencies to support PR and events
Position can be based in Dublin (Ireland) or Nuremberg (Germany) with frequent / regular travel between locations approximately 50%.
Experience with and strong working knowledge with various email automation tools and SharePoint administration
Professional experience in payments and financial services technology industries
Proficient with MS Office 365 tools including Word, PowerPoint, Excel, MS Teams
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programmes. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
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