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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10287935 Date posted 01/20/2023 City Chesapeake State/Region Virginia Country United States

What does a successful Continuous Improvement Engineer do?

You will drive cultural change by building partnerships with Business Unit leaders to equip & enable customer centric, process focused, data driven decisions into the way we lead and work by utilizing industry best practice methodologies to improve quality and client satisfaction. It’s a tough job that you can love if you have the right personality to reach out to people up and down the organization to present your vison for a better way to do things and get everyone on board to do the hard work to actually change.

What you will do:

  • A CIE acts as a change agent to lead performance quality awareness and the understanding and use of process improvement tools.
  • You will lead the assessment, identification and realization of productivity and other operations improvement opportunities within the Fiserv Output Solution division. You will need to seek out what needs to be done, prioritize the work, and get things done.
  • A CIE Supports end-to-end process development expertise ranging from early process definition all the way through to process implementation.
  • You will develop solutions for problems by innovating, designing, and developing processes, procedures, tooling and/or automation by working with suppliers.
  • A CIE facilitates regular reviews of quality and process improvement metrics at the site and identifies and drives projects that improve these metrics and deliver results.
  • You will implement process solutions taking into consideration how to integrate into the business, account for culture change, determine necessary organizational structure changes, and other factors necessary for a successful implementation.

What you will need to have:

• Bachelor Degree in Industrial Engineering
• Minimum of 2 years’ experience in process improvement, quality and equivalent functions.

• Lean and/or Six Sigma Black Belt certification
• Excellent facilitation skills to lead and support empowered employees in a team environment.
• Excellent communication and presentation skills to effectively share success and ideas across the Division.
• Excellent project management skills and ability to manage multiple projects simultaneously.

What would be great to have:

• Experience in Transactional Print / Direct Mail / Secure Card industry
• Experience in material handling automation
• Working knowledge of Lean principles such as Value Stream Mapping, Just-In-Time, Demand Flow, Single Piece Flow, Five S’s, Visual Management, Total Productive Maintenance, Kaizen, SPC, Six Sigma
• Proficiency in Minitab/statistical analysis tools
• Proficiency in Finite Capacity scheduling tools and technology
• Simulation software experience (Arena) is a plus

Travel required: 10%

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.  We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

This role is not eligible to be performed in Colorado.

Fiserv is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs


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