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Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.
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Associate Experience: Hear from Veterans of the Armed Services
The Client Technical Support, Consultant will work with very experienced, respected and knowledgeable people in the financial industry; responsible for supporting our clients (Financial Institutions) who utilize Fiserv’s “leading edge” banking products. Day to day the Client Technical Support Consultant will provide application support by consulting with our clients on the functionality and optimal use of the products and documenting knowledge articles.
Candidate will provide customer service support for multiple products including Financial Crimes and Risk Management (FCRM) Products.
First shift position primarily with some extended support (to 7 pm CST) and off hour support for system or product upgrades and recovery testing.
Key Accountabilities include:
Meet or exceed targeted goal of client satisfaction.
Effectively resolve customer issues.
Clients are enabled and experience full use of products.
Help develop associates through continuing training on products and tools.
Assist Product Development with Quality assurance of software changes and documentation of issues.
Work with tier 2 teams to resolve complex issues.
Basic Qualifications for Consideration:
- HS diploma required
- One to three years in a technical customer service and/or customer facing role.
Preferred Skills, Experience, and Education:
- 4-year college degree preferred (Equivalent work experience may be substituted.)
- 2-3 years of experience in the financial industry or customer service as a personal banker, or deposit servicing, customer information, general ledger, or operations
- Technical knowledge of data base queries.
- Product implementations and following technical installation instructions.
- Experience in an operational area of a financial institution is highly desirable
- Fiserv Product Knowledge
- Financial Banking Expertise
- Business Understanding
- Customer Orientation
- Effective Communication
- High Standards
- Initiative / Decision Making
- Results Orientation
- Teamwork / Collaboration
- Analytical Thinking
Travel required: >10% Percentage/frequency of travel
Who We Are: Account Processing is a division of Fiserv where we support and deliver award-winning banking solutions. Our solutions have received industry recognition and awards, as well as top rankings from leading analyst firms. The awards recognize not only how easy our solutions are to use, but also how they create enhanced revenue opportunities for Financial Institutions.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
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