You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.
Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.
- Socially Conscious
- Results Driven
Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
Fuel Your Life Wellness Program
Resources to elevate your well-being
401(k) and Employee Stock Purchase Plans
When Fiserv performs well, so does your financial health
Employee Resource Groups
Celebrating inclusion in the workplace
Paid Time Away
Providing the time off to manage personal needs
Your Career and the Culture at Fiserv
We are #FISVProud!!
Associate Experience: Hear from Veterans of the Armed Services
What does a great Client Technical Support, Consultant do?
The Client Technical Support, Consultant will work with very experienced, respected and knowledgeable people in the financial industry; responsible for supporting our clients (Financial Institutions) who utilize Fiserv’s “leading edge” banking products. Day to day the Client Technical Support Consultant will provide application support by consulting with our clients on the functionality and optimal use of the products and documenting knowledge articles.
Candidate will provide customer service support for multiple products including Financial Crimes and Risk Management (FCRM) Products.
First shift position primarily with some extended support (to 7 pm CST) with occasional 24 on-call support as well as off hour support for system or product upgrades and recovery testing.
Key Accountabilities include:
- Meet or exceed targeted goal of client satisfaction.
- Effectively resolve customer issues.
- Clients are enabled and experience full use of products.
- Help develop associates through continuing training on products and tools.
- Assist Product Development with Quality assurance of software changes and documentation of issues.
- Work with tier 2 teams to resolve complex issues.
Basic Qualifications for Consideration:
- HS diploma required
- One to three years in a technical customer service and/or customer facing role.
Preferred Skills, Experience, and Education:
- 4-year college degree preferred (Equivalent work experience may be substituted.)
- 2-3 years of experience in the financial industry or customer service as a personal banker, or deposit servicing, customer information, general ledger, or operations
- Technical knowledge of data base queries.
- Product implementations and following technical installation instructions.
- Experience in an operational area of a financial institution is highly desirable
-Fiserv Product Knowledge
- Financial Banking Expertise
- Business Understanding
- Customer Orientation
- Effective Communication
- High Standards
- Initiative / Decision Making
- Results Orientation
- Teamwork / Collaboration
- Analytical Thinking
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
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