Main Responsibilities

• Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.  

• Defines and/or resolves moderately complex customer problems within the designated product lines.  

• Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements, 

• Monitoring liability issues and escalation to management when appropriate.  

• Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.  

• Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.  

• Adheres to established policy and procedures

Requirements

• Degree on Business administration, Industrial Engineering or System Engineering

• Advanced English

•  3 Years’ experience on similar Job fields

• Experience on: Banking Technology, Fintech and Payment methods.

• Functional technical knowlege

• PLUS: Knowledgeable about ITIL 

• PLUS: knowledgeable about VisonPlus