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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10288243 Date posted 12/14/2022 City Bogota Country Colombia

Main Responsibilities

  • Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.  

  • Defines and/or resolves moderately complex customer problems within the designated product lines.  

  • Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements, 

  • Monitoring liability issues and escalation to management when appropriate.  

  • Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.  

  • Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.  

  • Adheres to established policy and procedures


  • Degree on Business administration, Industrial Engineering or System Engineering

  • Advanced English

  •  3 Years’ experience on similar Job fields

  • Experience on: Banking Technology, Fintech and Payment methods.

  • Functional technical knowlege

  • PLUS: Knowledgeable about ITIL 

  • PLUS: knowledgeable about VisonPlus


Corporate Social Responsibility

Global Leadership

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