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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10246086 Date posted 12/15/2021 City Short Hills State/Region New Jersey Country United States Additional Locations Brookfield, Wisconsin; Coral Springs, Florida; Coral Springs, Florida; Frisco, Texas; Lincoln, Nebraska

We are seeking an Enterprise Program Manager responsible for aligning the delivery organization to the sales proposal and ensuring Fiserv’s ability to deliver the solution on 1) large, bundled, engagements or 2) a portfolio of projects for a specific client.  Large, bundled programs are defined as multiple product implementations crossing multiple business areas combined with software development, systems integration and data conversion and/or custom product development. Enterprise Program Managers play a critical leadership role and serve as an escalation point internally and externally for the program. In addition, the Program Manager is the executive level communicator with the Client throughout the program lifecycle.
As the Enterprise Program Manager, you will be responsible for delivering within specified time, cost, quality, and contract parameters and ensuring client satisfaction. Scope of responsibility includes oversight and management of multiple programs and/or products, leveraging various skill-sets ensuring a consistent usage of standard program management practices, under one umbrella. You will provide overall leadership, vision, strategic planning and oversight of the execution of plans to ensure successful delivery against the overall delivery roadmap.  The Enterprise Program Manager role will give you the opportunity to exercise a wide variety of skills and experiences as this role blends program management, relationship management, and process improvement/organizational change skills into a delivery executive that is empowered to deliver on the promise of One Fiserv.

Essential Job Responsibilities:

• Formulates, gains alignment, and executes on program approach, end state vision and roadmap for the program.
•  Builds and fosters a high-performance matrix Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work.
•  Builds client relationships and seen as a single point of escalation during implementation to build referenceable clients. Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.
• Aligns the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered.
•  Ensures a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support.
•  Ensures predictable, consistent, and successful program delivery by establishing joint agreement of the foundational Engagement Control components including.
•  Governance:  Organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures.
•  Communication Plan: Framework with regard to how information is distributed; types of meetings (Fiserv and Fiserv/Client) and alignment of associated tools.
• Project/Program Management: Status Reporting, Integrated Schedule, Action & Issue, Risk, Decision and Change Management.
• Establishes mechanisms to set and manage expectations and ensure on-going control of the program.
• Performs ongoing review of program status; identifies risks. Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assesses results and determines and implements risk mitigation solutions as appropriate.

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