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Professional Services Functional Lead

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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10312127 Date posted 09/18/2023 City Berkeley Heights State/Region New Jersey Country United States

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Professional Services Functional Lead

What does a successful Professional Services Functional Lead do at Fiserv?

  • This is an exciting opportunity to join a team working on the cutting edge of the payment industry.  The position allows you to contribute to the development of industry leading technology that supports the payment needs for banking organizations of all sizes.  You will interact with every level of a banking organization from the C-Suite to Payment Operations. 

  • You will primarily support banks in North America, there may be opportunities to support banks globally. 

  • There are travel opportunities, travel is normally limited to no more than one week at a time. 

  • Since we do support bank payment system installations there are requirements for night and weekend work.  This is on an as needed basis.

  • EPP supports clearings globally, you will have the opportunity expand your knowledge in payments across clearings that are supported and new clearings that are developed.

What you will do:

  • You will be interacting with our product management team with the design of enhancements to the payment system supporting our banking clients. 

  • You will be part of a team that will teach banks to adapt to the functionality of a new payment system. 

  • Working with the team you will create solutions that that support the banks payment.

  • You will evaluate new payment clearing systems and contribute to the functional design of EPP.

What you will need to have:

  • A Bachelor’s Degree and minimum 5 years’ experience; preferably in the payments industry. 

  • You will be required to understand at least one of the following clearings:  Fed Wire, US ACH, TCH RTP, Fed Now RTP or Correspondent Banking using the SWIFT network. 

  • You must have experience creating documentation that supports payment systems. 

  • Ability to explain complex topics in simple terms to influence and guide clients.

What would be great to have:

  • Since we are supporting banks, it would be very helpful for you to have banking payment operations experience.

  • Demonstrate ability to work independently to resolve most client inquiries and manage engagements to provide a positive client experience.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.


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