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Job TitleImplementation Analyst
What does a successful Implementation Analyst do at Fiserv?
As an Implementation Analyst, you will assist in implementation, training, consulting, and support of online banking related products. Implementations may be part of a larger conversion or a single product installation. As part of the role, the analyst will need to work on building relationships across various groups across Fiserv to deliver solutions.
What you will do:
Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email, and web-based contact channels with minimal supervision. Projects typically are multiphase, including analysis, configuration, training, testing and support.
Thoroughly track, organize, document, and communicate all product implementation related activities for each client.
Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.
Walk clients through setup, testing and procedures, including conducting training and client presentations.
Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
Respond to occasional requests for additional off-hour work in the event of an emergency client incident or critical business need.
Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
Assist with documentation / review of implementation procedures.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
What you will need to have:
High School diploma
2 Years minimum experience with customer facing projects or in a client support role
Financial Industry experience, particularly Banks, Savings and Loans, Credit Unions
Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
Experience managing project deliverables and keep client and internal partners on task
Ability to build relationships with and influence other functional areas
Ability to travel up to 5%
What would be nice to have:
Experience managing client expectations and delivering client-ready communications, conduct meetings and presentationsAbility to operate independently with minimal guidance by management
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
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