What does a successful Deposit Implementation Consultant do at Fiserv?

The Deposit Implementation Consultant will provide analysis, consultation, and recommendations and hold responsibility for DNA implementations for our credit union and bank clients during deployment of DNA Core Financial Software, in order to ensure clients’ business needs are met.  In addition, this position will support clients with both strategic consulting and implementations of post live items/modules.  The right candidate will work closely with clients and internal stakeholders to ensure delivery and implementations of their suite of products and provide the best-in-class solutions to the clients’ needs.

What you will do:

• Support sales and consulting team

• Change champion

• Professional communication skills

• Provide best in class, industry recognized, recommendations for implementation and process improvement with the conversion of DNA

• Configure and Implement DNA Core Processing Functionality

• Document client and internal discussions and decisions

• Execute specific duties and groups of work as assigned

• Manage/resolve a fixed percentage of Service cases, prepare and escalate others to higher levels within the team

• Test new features and functionality of the DNA product suite

• Engage with clients and evaluate Readiness for conversion

• Conduct support and training sessions with converting clients

• Ensure client satisfaction

• SQL Preferred

• Back Implementation Consultants as needed

What you will need to have:

• 1+ years DNA Core system experience or5+ Years in subject area of expertise within the financial industry or other Core implementation experience

• High School Diploma required, Bachelor’s preferred

• Experience working with internal and external clients

• Experience to execute on deliverables on time, troubleshooting issues by utilizing analytical skills

• Proficiency in MS office tools

Travel Required: Ability to travel up to 50%, may include weekend and holidays.

What would be great to have:

Subject Matter Expertise in some of the following:

- Statement and Notice processing

- Deposit Back Office Processing

- Deposit Operations

- Relational Pricing/Service Fees

- Retail Deposit Processing

- Consumer/Commercial/Retirement Deposit Product

- Retirement Processing

- Consumer Deposit Processing

- Commercial Deposit Processing