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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10248014 Date posted 01/22/2022 City Short Hills State/Region New Jersey Country United States Additional Locations Remote, New Jersey

Business Description:
Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building an innovative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.


We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new. How they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.

Essential Job Responsibilities:
1. Define and/or resolve moderate to complex client problems with designated product lines (Primarily OnCU).
2. First or second point of interaction through client contact channels.
3. Simulate or recreate client problems to analyze and resolve user operating difficulties.
4. Discuss problems or inquiries with other department personnel and offer technical assistance and insure proper handling and follow-up.
5. Communicate customer suggestions for enhancements and insures proper handling and follow-up.
6. Document problems and corrective procedures.
7. Log incoming issues into a call tracking system.
8. Provide assistance and support to other client service associates as needed.
9. Required to participate in the on-call rotation, month-end rotation, and/or Saturday coverage.
10. Performs other duties as required.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Job Related Experience:
2 + years’ experience working with application support or within the financial services industry.

Additional Skills/Knowledge
• Requires an overall understanding of the work environment and process, with working knowledge of the organization and intermediate level of technical skills necessary for completing assignments.
• Proficiency with computers and related office equipment is a must. Must be proficient in Microsoft Office: Outlook, Excel, Word, and PowerPoint.
• Strong organizational skills.
• Excellent communication skills, both verbal and written.
• Proven ability to work independently and to multi-task in a fast-paced environment.
• Sufficient knowledge of Fiserv products and systems and/or the financial services industry to provide advice or analysis that may influence associates and clients use and disposition of resources.
• Must be able to make routine decisions and solve general problems, and know when to refer more complex or far-reaching decisions to higher level Support staff.
• Knowledge of specialized or technical terminology related to assigned product lines preferred.
• Knowledge in Ad-hoc report writing a plus, not required

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado
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