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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10291720 Date posted 12/19/2022 City Berkeley Heights State/Region New Jersey Country United States

Agile Coach

What does a successful Agile Coach do at Fiserv?

Focus on coaching agile transformations from a family level, including developing the coaching strategies, instilling agile discipline and a lean agile mindset to their family.  Build high performing teams focused on delivering value to their customers and a relentless pursuit of improvement and innovation.  Coaches at an associate, team, family and leadership level and worked on Scaled Agile methodology in the past with some extensive experience of Scrum Master role as well

What you will do:

  • Propose and Mentor Agile framework (including Scaled version) to the Teams/organization

  • Collaborate on Agile workflow use and application of lean portfolio management

  • Facilitate leadership discussions to identify roles for families

  • Have sufficient Scrum Master Experience in both local and global Teams

  • Establish family working agreements to include mission & purpose, definition of done and definition of ready

  • Advise on team composition and structure, roles, plus timeline boundaries & events cadence

  • Facilitate and coach various Agile topics including but not limited to Story writing & Mapping, MVPs, Quarterly Planning, estimation and sizing

  • Foster alignment on initial key performance metrics and information radiators

  • Develop coaching strategies based on the needs of the family, mobilize and Advise

  • Develop coaching ability within the family & foster the environment of relentless improvement

  • Collaborate on different level of iterative Planning and Dependency Management

What you will need to have:

  • SM Certification including minimum 3+ years of Scrum Master Experience in Scaled Agile Framework

  • Team player with excellent interpersonal skills and the big-picture view

  • Ability to work with multiple stakeholders from all parts of the Bank to demonstrate strength and clarity to them

  • Proven ability to initiate the sharing of knowledge and experiences to facilitate continuous improvement

  • Strong initiative and organizational skills to work effectively in a fast-paced environment and problem-solving skills

  • Strong customer service and consultation skills such as active listening and empathy

  • Executive-level presence and leadership competencies such an enabling other to act and inspiring a shared vision

  • Excellent oral and written communication skills, with proven experience leading and facilitating team meetings and work sessions with technical and non-technical participants at all levels of the organization

  • Knowledge of agile software development including Scaled Agile framework.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs


Corporate Social Responsibility

Global Leadership

Unique Suite of Solutions

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