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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.


Requisition ID R-10295005 Date posted 01/25/2023 City Basildon State/Region Essex Country United Kingdom Additional Locations Dublin, Ireland

Our Mission

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.   

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other.  

Privacy Director

Role Introduction

Reporting directly to the Head of Compliance EMEA and Global Head of Data Privacy, this position is to serve as the Data Protection Officer for all GDPR operations, other than those in Germany, based in EMEA, while also supporting the company’s operations globally with appropriate Privacy guidance. The Privacy Director  will be a key point of contact for Privacy enquiries arising in EMEA and APAC, and will be responsible for executing upon the Global Privacy Program, leading the Privacy team in EMEA, and supporting appropriate global initiatives.

What you will do

  • Build, improve and mature Fiserv’s global data privacy program to align the global and regional programs. Advise internal clients on compliance with legal requirements and Fiserv’s privacy policies, notices, standards and procedures.
  • Oversee business adherence to the global privacy program and the applicable Binding Corporate Rules.
  • Undertaking risk assessments in all aspects of Fiserv's businesses to identify key areas of risk, and to prioritize activities accordingly.
  • Monitoring for new laws, regulations and associated guidance.
  • Assist in setting strategy and formulating training and communications plans for specific programmes, initiatives and engagements.
  • Assess legal, regulatory, technology, industry and consumer sentiment developments in data privacy, security and consumer protection areas to help the organisation assess risks and trends and determine priorities.
  • Identify and implement comprehensive processes and tools to support implementation of data privacy and protection policies, Privacy Impact Assessments, Data Subject Request responses, Privacy by Design and manage customer/employee consents and complaints.
  • Build, coordinate and deploy privacy training and communications programs through multiple avenues, including in-person training, specifically around operational compliance with privacy principles, privacy by design, data subject requests, and cross-border transfers.
  • Develop a privacy risk mitigation strategic plan and coordinate implementation of that plan within Fiserv’s Global Privacy Program.
  • Monitor the various industry and/or country or region-specific privacy and data protection regulations and legislation. Understand the regulatory framework that applies to privacy risk assessment processes, analyse compliance requirements and make recommendations as needed.
  • Coordinate, when required, with the relevant supervisory authorities on privacy matters
  • Improve and maintain subject matter expertise of local data privacy and protection regulations impacting countries in which Fiserv operates.
  • Support Fiserv’s Legal, Compliance and IT departments with investigations and responses to privacy incidents.
  • Improve and maintain cross-border data transfer legal frameworks, including Intra-Group Data Transfer Agreements and the EU model clauses.
  • Lead, under the supervision of the Head of Compliance EMEA and Global Head of Data Privacy, Data Privacy, the planning, organization, and controls for a major functional area or department. Responsible for a mix of direct and matrix reports.

Candidate Requirements

  • Demonstrate expert knowledge of Data Privacy on a Global scale (Privacy qualification e.g. CIPP preferred)
  • Experience working within a data privacy/protection position with a preference towards Financial Services or Banking companies, but not essential.
  • Previous experience leading a team.
  • Ability to drive cultural changes through thought leadership and partnership with other teams in the business.
  • Excellent communication (verbal and written) with ability to communicate effectively and convincingly on Compliance and regulatory matters to a broad range of partners.
  • Willing to take action with a genuine curiosity about new markets, products and regulatory constraints.
  • Working independently and a capacity to take initiative within one’s scope of responsibility
  • Working in an efficient way with partners based in regional and international jurisdictions.

What we can offer you 

  • Pension contribution of up 7.5%
  • Hybrid Working
  • Health and Wellness Resource platform access for you and your family
  • Life Insurance
  • Private Medical Insurance
  • Income Protection
  • Enhanced Maternity, Paternity and adoption leave
  • 25 days annual leave, increasing with length of tenure
  • Cycle to work scheme
  • Career development, training and professional qualification opportunities – we want to provide you with the tools to succeed and grow in your role

Well-being at Fiserv
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being. 

Our People
At Fiserv, our culture starts with our people. Want to learn what associates from across the company do or what it's like to work at Fiserv? Get to know us

Our commitment to Diversity and Inclusion

Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability' 

Want to find out more? Click here to learn more about how we cultivate a diverse and respectful workplace. 


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