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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10274146 Date posted 06/14/2022 City Barreal de Heredia Country Costa Rica Additional Locations Tres Rios, Costa Rica

Position Purpose:

Fiserv Global Services requires a solid and experienced leader, who can work across Fiserv Divisions to deliver services and provide cutting edge solutions on areas such as: Product Engineering, Modernization, Implementation, Dev Ops, Integration, Release Management, Deployment and related software practices. The candidate should have good knowledge of the Banking industry and its needs for technology, and also capabilities to strategize, develop and implement solutions for business challenges.

Business Description:

This person plays a leadership role in developing relationships and providing strategic direction to its delivery teams, clients and business partners. This individual should assume the role of the client/partner trusted advisor and drives innovative strategies to improve business performance.

Essential Job Responsibilities:  

  • Manage various Delivery Teams
  • Define and execute strategies to develop and expand teams with clear business drivers and value generation
  • Develop solution Innovation and new offering
  • Rapid prototyping and POC creation
  • Build and lead effective teams, which typically include people from different disciplines.
  • Drive teamwork and collaboration by actively supporting team members and high potential colleagues. Develop people’s capability.
  • Lead and support projects that enable client’s strategy and long-term priorities.
  • Define clear success criteria for each team, including standards KPIs.
  • Establish the mechanism to collect and report results. Track progress and ensuring adherence to plans and goals
  • Provide consultancy on technology and best practices, including design of solutions and implementation plan
  • Deliver to time, cost and quality consistently across projects

Required Qualifications:

  • Education: Bachelor on Computer Science, Business Administration, Project Management or IT.
  • 10+ yrs. of management experience and leadership
  • Proven experience managing 50+ associates organization
  • Excellent verbal and written communication and interpersonal skills
  • Person should be hands on in Technology
  • Should have a proven Automation experience
  • Should be conversant with RPA, Machine Learning, DevOps, Automation Tools
  • Should have Financial Services experience and understanding of opportunities for automation
  • Should have handled modernizing of Applications

Preferred Qualifications:

  • Digital transformation experience
  • Master Degree
  • PMP Certified
  • Six Sigma Certifications
  • Strong analytical, problem solving
  • Cloud is a huge plus

Travel requirements: On business needs. May vary over time, generally low.

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