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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10223221 Date posted 04/13/2021 City Barreal de Heredia Country Costa Rica Additional Locations Tres Rios, Costa Rica

What does a successful Implementations Professional do?

As an Implementation Specialist you will be responsible for working in large scoped projects that deliver new valuable capabilities to clients. You'll work with multiple functions to integrate the business and client requirements. You will partner with project managers and business analyst to ensure a successful migration and onboarding of financial institutions to latest software version. Will be responsible for building and sharing a thorough knowledge of the customer relationship and suite of products.

As an Implementations Professional, you can look forward to:

  • Implement or support all aspects of customer implementations
  • Implementation Specialist will need to use the information to customize the client’s system to suit their individual needs like designing custom interface, modifying metrics and creating custom reports.
  • Track the work and deliver professional and timely communications regarding current implementation/support cases to stakeholders (internal/external).
  • Apply company implementation best practices, document procedures, standards, configuration settings and sequences
  • Diagnose, research and analyze customer issues and requests
  • Prioritize and escalate issues when needed, keeping customers informed of progress.
  • Apply company implementation best practices, document procedures, standards, configuration settings and sequences
  • Identify gaps in functionality and work with product management to enhance our products
  • Use industry best practices in organizational change management.
  • Create and update product and training documentation.
  • After implementation is complete, you will perform support for Fiserv’s clients via telephone, e-mail, and web-based contact channels.
  • Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
  • Perform other duties as assigned

Basic Qualifications for Consideration:

  • High School Diploma is required.
  • 2+ years of professional experience implementing software or related IT applicable experience such as technical support.
  • SQL Knowledge

Preferred Qualifications for Consideration:

  • Experience in Banking, particularly in loans, or Financial Services industry.
  • Excellent client-facing and internal communication skills.
  • 2+ years of client facing work experience.
  • Analytical skills to assess client business need, identify solutions, and manage requirements.
  • Work on multiple projects if necessary.
  • Knowledge of business methods and practices in the financial services industry is highly desirable.
  • Ability to work independently and collaboratively.
  • Creative problem solving skills.
  • Incumbent may coach, cross-train, strain, assist, and in general help others as assigned.
  • Software testing experience

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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