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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10229191 Date posted 07/27/2021 City Atlanta State/Region Georgia Country United States Additional Locations Frisco, Texas; Omaha - 4444S 94th Street; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Pittsburg, Pennsylvania; Pittsburgh, Pennsylvania; Remote, New Jersey

Role is performed remotely within the United States; not eligible in Colorado

What does a great Service Management Professional do?

The primary function of a Service Management – Professional is to understand existing business operations and facilitate change where needed.  This role is important to Fiserv as it helps to solve business problems by assessing impact, need, and designing solutions to support our Card Services business unit and its clients.  The candidate will have the opportunity to broaden their knowledge and collaborate across multiple levels of the organization through daily interaction with business and technical teams.  This role includes consultations on key client initiatives, product initiatives, operations impact, and process ownership.  Software requirements creation, reviews, analysis, and tracking may be required.  Active participation in software releases including planning and scope, managing issue resolution, and technical walk-through with clients. Candidate is expected to be tactical focusing on how things are done while also defining long-term process improvements.                 

As a Service Management - Professional, you can look forward to:

  • Addressing incoming inquiries from our customers, our sales and account management teams to resolve customer questions and concerns ranging from simple product questions to production outages

  • Providing accurate information and quality customer service

  • Researching customer inquiries utilizing company resources and documenting customer conversations, information, questions, corrective action/answers

  • Resolving problems by researching and working with other departments

  • Acting as a liaison between the client and other Fiserv Card Services departments

  • Sharing standard methodologies with other customer service teams

  • Promoting and maintaining positive customer relations utilizing service excellence techniques

  • Participating in meeting team goals for timely responses to reported issues and inquiries

  • Participating in and supporting company-wide and department initiatives of continuous operational improvement

Basic Qualifications for Consideration:

  • High School Diploma required.   Bachelor’s degree preferred.  

  • Minimum of 2+ years of progressively responsible client facing Customer Service experience in the Financial Services industry.

  • Ability to quickly assess situations, identify potential impacts and resolve customer issues effectively

  • Previous experience providing support or working with the STAR Network highly preferred.

You’re the kind of person who:

  • Has excellent interpersonal skills and strong written, and verbal communication skills.

  • Pays strong attention to detail and is organized with the ability to multitask and support the needs of multiple clients simultaneously, following up with clients as needed

  • Can effectively interact and communicate with varying levels of leadership across a broad network of resources

  • Demonstrated experience working well in a close team environment

  • Processes strong analytical and problem resolution skills

  • Has the ability to coordinate complex projects, understand technical specifications, create instructional write-ups for internal and external teams

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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