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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the seventh consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

I am about to complete a decade working at Fiserv and have grown from a Customer Service Associate to a Project Management Team Lead traversing through diverse roles. This was only possible because Fiserv cares for its associates, recognizes employee potential and offers mobility and growth options. I truly feel proud to be associated with an organization that invests in its employees relentlessly and provides a fertile ground to bloom one’s career.

Mrinal, Project Management Analyst

When you think of all of the real-life applications of the financial services, you pay your bills online, through your mobile phone, and you send money through your phone. When I’m online and doing my bill pay, it is so pleasant to recognize a real Fiserv product in a customer’s hands. It’s so fun knowing that you’re involved in helping to bring that service to life.

Schnell, Lead Pricing Strategist

As a product marketer, a lot of my responsibility is around the go-to-market activities of a new or existing product. Our goal is to increase awareness of the product; make sure that we’re educating our clients about the value, why they should get it, how is it going to help their end-users. We attend tradeshows, produce collateral, brochures, PowerPoints and anything we need to enable our sales team to talk to clients about our products. Developing these solutions really helps us think outside of the box and expand ourselves beyond what we thought we could do or even come up with. Seeing it all come to life is very awesome and impactful.

Shirra, Director, Product Marketing

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10199736 Date posted 09/15/2020 City Frisco State/Region Texas Country United States of America Additional Locations Alpharetta, Georgia

What does a great Training Specialist do?

You will play a key role in the delivery of training on core credit union software to credit union staff. Focused on delivering a training curriculum to credit unions migrating to a Fiserv Core solution. You will train on both the technical and functional aspects of the product, crafting and performing training to a range of skills, including ‘Train the Trainer’ courses. You will be responsible for preparing, conducting, and evaluating technical training programs. You will assist in writing literature and developing materials to be used in programs and design exercises to improve lectures. May conduct classes for groups of credit union staff members in a variety of delivery methods such as webinars, regional trainings, symposiums, and/or client conferences.

You will also identify and suggest appropriate modifications to delivery methodology, training materials (complete with instructional design documents, training objectives, and potential development deliverables), processes and procedures within the team, and will gather vital content from a range of internal & external partners as needed.

As a Training Specialist, you can look forward to:

  • Acting as a lead trainer for credit unions converting to a new Fiserv core platform.
  • Managing and delivering all sessions of the training curriculum.
  • Coordinating with conversion Project Managers and other Fiserv. associates who are implementing and configuring credit union modules and settings.
  • Deploying training to targeted personnel.
  • Preparing and conducting training sessions on Fiserv core software to credit union clients for continued learning.
  • Planning and advising classroom training webinars, symposiums, regionals, client conference, or other classroom style training.
  • Preparing training material and classroom agenda.

You're the kind of person who:

  • Is customer focused and quality driven.
  • Is creative and inventive.
  • Has excellent interpersonal skills.
  • Can demonstrate flexibility.
  • Outstanding communicator who builds and develops relationships.
  • A hardworking individual with a desire to learn.
  • Self-starter, ability to work independently and meet strict deadlines.

Basic Qualifications for Consideration:

  • High School diploma/GED
  • 5 years' experience working in the banking, credit union or financial services industry.
  • Excellent verbal, written and group interpersonal skills.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
  • Knowledge of credit union processes including, but not limited to, knowledge of tellering, loan instruments, EFT processing, general ledgers/credit union accounting, online and audio banking, credit card processing, etc.
  • Experienced in the production and delivery of hands-on training, webinar training, classroom style training, and ‘Train the Trainer’ courses.

Preferred Qualifications for Consideration:

  • Bachelor’s degree in Business Management/Finance/Marketing or a related field
  • Bachelor’s degree, with a proven background in Instructional Design/Technical Training
  • Experienced in the production and delivery of hands-on training, webinar training, classroom style training, and ‘Train the Trainer’ courses.
  • 5 or more years' knowledge of Fiserv core products

Travel required: 25-50% travel within the US as needed for internal team meetings and client on-site engagements

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Want to be a part of a team that effects change? This role supports our credit union products and solutions. These products provide integrated account processing solutions for more than one-third of the credit union marketplace. From identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service with the right tools in place. Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the superior service members deserve.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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