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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10225092 Date posted 05/04/2021 City Alpharetta State/Region Georgia Country United States Additional Locations Remote, Alabama; Remote, Alaska; Remote, Arizona; Remote, Arkansas; Remote, Connecticut; Remote, Delaware; Remote, District of Columbia; Remote, Florida; Remote, Georgia; Remote, Hawaii; Remote, Idaho; Remote, Illinois; Remote, Indiana; Remote, Iowa; Remote, Kansas; Remote, Kentucky; Remote, Louisiana; Remote, Maine; Remote, Maryland; Remote, Massachusetts; Remote, Michigan; Remote, Minnesota; Remote, Mississippi; Remote, Missouri; Remote, Montana; Remote, Nebraska; Remote, Nevada; Remote, New Hampshire; Remote, New Jersey; Remote, New Mexico; Remote, New York; Remote, North Carolina; Remote, North Dakota; Remote, Ohio; Remote, Oklahoma; Remote, Oregon; Remote, Pennsylvania; Remote, Puerto Rico; Remote, Rhode Island; Remote, South Carolina; Remote, South Dakota; Remote, Tennessee; Remote, Texas; Remote, Utah; Remote, Vermont; Remote, Virginia; Remote, Washington; Remote, West Virginia; Remote, Wisconsin; Remote, Wyoming

What does a Successful Technical Writer do?

You can look forward to producing high-quality documentation that contributes to the overall success of our products and business. You will join a team of talented product managers who work collaboratively with developers, quality engineers, and usability experts to make our products easier to implement and use. You’ll combine your writing skills with your passion for technology. Your responsibilities will largely revolve around developing release notes, installation guides, help files, user guides, and mechanisms for their delivery. You will be required to explain complex information in a clear and concise manner and work with the product development team to ensure accuracy of product descriptions. We are seeking someone comfortable researching new technologies, learning how to use them, and helping position our products in a positive way to our Fiserv clients.

You are the kind of person who:

  • Has the ability to comprehend technical specification documents and convert that information into client-facing deliverables such as release notes, help files, instructions, technical information, and frequently asked questions in collaboration with other associates.

  • Determines the clearest and most logical way to present information and instructions for greatest reader comprehension; writes and proofreads easy-to-understand user interface text and online help.

  • Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.

  •  Follows department and corporate standards for communicating to clients. Contacts and corresponds with clients as needed to resolve documentation questions or concerns.

  • Adheres to the Microsoft Manual of Styles and Standards and department writing standards while working on multiple documentation projects.

  • Researches and builds knowledge about Fiserv products, services, technology, or concepts to be documented.

  • Creates and uses graphics and illustrations, diagrams, animations, charts videos, or podcasts to elaborate on and compliment technical writing deliverables in order to increase the users’ understanding.

  • Collaborates with subject matter experts to obtain an in-depth understanding of the product and the documentation needs.

  • Ensures technical accuracy and writing quality, readability, and consistency across the documentation set.
    • Supports a culture of continuous improvement, enriches, and extends documentation to continue to adapt and evolve with changing times.
    • Estimates, tracks, plans, and prioritizes projects assigned; meets deadlines established by team.

  • Will lead by example, demonstrating both the Fiserv and Learning and Professional Services values:

  • Is accountable: Be true to your word and deliver what you commit to with high quality. Interact with others using above the line behaviors.

  • Will collaborate: Actively engage with others to help the team succeed. Actively listen as well as share ideas and workload respectfully.

  • Can be innovative: Evaluate everything we do and create with an innovative mindset looking for ways to support our clients and improve our processes.

  • Looks for new opportunities to learn and own your development plan. Consistently shares what you know and have learned with others to build up the skill sets of the entire team.

  • Is an outside-in thinker: Use the client’s perspective for making decisions putting their needs at the forefront of all your work while holding the rest of the team accountable to do the same.

  • Is positive and passionate: Maintain an infectious “Can Do” attitude that is fueled by a passion for our clients and our work

  • Maintains a solution-oriented perspective by providing options to resolve a problem when you encounter one.

Basic qualifications for consideration:

  • Bachelor’s degree in Technical Writing, Mass Communications, English, Computer Science, or a related field

  • 3 year of Technical Writing experience in the financial industry

  • Knowledge of Microsoft Word, HTML

  • Knowledge of online help concepts and understanding of indexing concepts

  • Excellent writing and editing and verbal communication skills

  • Customer focused approach

Preferred Qualification for Consideration

  • Knowledge of Visual Studio (Team Foundation Server)

  • Knowledge of FrameMaker or similar help authoring tool

  • Experience working in a Content Management System (CMS)

  • Experience with Agile methodologies

  • Experience using source control to manage projects

  • Certification in Technical Writing

  • Knowledge of Commercial Banking and banking applications

Role is performed remotely within the United States; not eligible in Colorado

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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