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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
    9
  • Courageous
    7
  • Innovative
    10
  • Strategic
    8
  • Trustworthy
    9
  • Enthusiastic
    7
10
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver

Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10252749 Date posted 03/21/2022 City Alpharetta State/Region Georgia Country United States Additional Locations Berkeley Heights, New Jersey; Coral Springs, Florida; Coral Springs, Florida; Frisco, Texas; Omaha - 4444S 94th Street; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska; Omaha, Nebraska

Job Purpose

Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and Fiserv. Defines and/or resolves moderately complex customer problems within the designated product lines. Has full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.

Job Responsibilities:

Assures client satisfaction by maintaining overall operational relationship for clients. Builds strong partnerships with the Relationship Managers, Client Service Analysts, Advisors and other client support teams to align business objectives to meet the needs and service expectations of the Clients. Is key point of contact for researching and resolving both internal and external issues. Develops cross-functional alignment and consensus around issue resolution. Establishes strong working relationships, works cross-functionally across the company to ensure quality products and services provided.  May ensure optimum processing integrity through regular comprehensive systemic audits on Client portfolios.  May implement remedial actions when necessary to control and eliminate Fiserv and client liability.  Consistently analyzes and monitors the Client’s processing environment to identify and implement strategies for operational efficiency and cost savings.  Manages the overall incidence response process between the Client and Fiserv. This includes monitoring and consolidating service level requirements to ensure compliance with Client specific Service Level Agreements (SLA’s). Communicate SLA performance levels to Clients.  Maintains accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions. Functions as the overall Project Manager for Internal Strategic and Client specific projects and initiatives.  Facilitates the Client training process as it relates to platform applications, association releases and product functionality. May facilitate the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements.  Participates in business reviews and/or creating client operational performance reviews.

Job Requirements:

4 year degree or equivalent work experience. 5+ years of progressively responsible industry experience in a customer facing role.  Knowledge of Fiserv’s products, platforms, systems, and operational areas a plus.

This role is not eligible to be performed in Colorado
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