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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative
  • Courageous
  • Innovative
  • Strategic
  • Trustworthy
  • Enthusiastic
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Focused
  • Achiever
  • Problem-solver


  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401(k) and Employee Stock Purchase Plans

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Providing the time off to manage personal needs

Create Together

Your Career and the Culture at Fiserv

We are #FISVProud!!

Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10230158 Date posted 05/05/2021 City Alpharetta State/Region Georgia Country United States Additional Locations Remote, New Jersey

What does a great Risk & Compliance Manager do?

Provides support and execution within the Enterprise Risk, Controls, & Compliance organization, and is the cornerstone for risk and compliance support for Credit Card Processing products and solutions within the Card Services business unit. 

As a Risk & Compliance Manager you will:

  • Help ensure credit card processing systems, products and practices comply with policies and standards, and applicable regulations.

  • Collaborates with business partners to support the regulatory compliance and operating environment. 

  • Monitors key risk indicators; conduct compliance testing using a risk-based approach.

  • Interpret / translates between Risk & Compliance, business, and operational teams. 

  • Is intellectually curious; learns the business.

  • Continually drives for excellence within their team(s), aligned business areas, and Fiserv as a whole.

  • Perform risk assessments and internal control reviews, mapping controls to applicable regulations.

  • Perform control assessments and tests to validate the strength and adequacy of the control environment with respect to compliance requirements, identify gaps, and recommend solutions where needed to support the compliance obligations of Fiserv and our Clients.

  • Contribute to the establishment and maintenance of policies and procedures to ensure applicable laws and regulatory requirements are met.

  • Prepare formal compliance reports to senior management, and for review and approval.

  • Maintain effective working relationships with all business units/groups, and external auditing companies.

  • Provide support to the business unit regarding compliance aspects of new credit card processing products and/or functionalities. 

  • Coordinate across business functions and in consultation with the Enterprise Risk, Controls and Compliance team, and Legal Department for regulatory examinations and audits.

  • Oversee and conduct regulatory compliance reviews, audits, self-assessments, and systematic reviews for all credit card products within the scope of responsibility.

  • Recognize, respond, and assist in remediation of emerging coverage and compliance issues.

  • Work closely with internal risk, compliance and legal colleagues for guidance on legal and compliance matters impacting credit card processing products.

  • Work closely with all Card Services departments to ensure that regulatory compliance inquiries are addressed as requested by internal and external parties.

  • Serve as a point-of-contact for Fiserv associates with compliance questions. 

  • Assist in the development and administration of Compliance training for Card Services.

  • Participate in cross-functional team meetings to implement and execute company initiatives.

  • Represent the company in compliance-related discussions and meetings with internal and external stakeholders, including product and application development teams. 

  • Translate regulations and rules into actionable business requirements. 

  • Identify and assist in regulatory change management, including monitoring of applicable federal and state laws and regulations impacting credit card processing products.

  • Attend professional meetings, seminars, and continued education programs to remain current in compliance, regulatory requirements and company procedures.

Basic Qualifications for Consideration:

  • 5+ years of Regulatory Compliance, Audit, or Operational Risk / Internal Control testing experience in the financial services industry.

  • Consumer credit card, consumer lending or credit card processing experience strongly desired.

  • Detailed understanding of Regulation Z, Regulation E and FCRA.

  • Knowledge and experience defining and applying regulatory compliance requirements to technologies, data and business processes

  • Experience conducting or supporting risk assessments and applying results to create outcomes using a risk-based approach.

  • Experience developing and conducting compliance monitoring / testing plans.

  • Experience with auditing, testing or assessing internal controls for compliance with established requirements, producing reports, and monitoring issue remediation.

  • Compliance policy and process development experience

Preferred Skills, Experience, and Education:

  • Bachelor’s Degree.  CRCM or similar certification preferred.  JD preferred.

  • Credit card industry experience

  • Card Brand rules experience a plus

  • Regulatory training content development experience

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (People of Color/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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