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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

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Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

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  • Providing the time off to manage personal needs

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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10222872 Date posted 03/14/2022 City Alpharetta State/Region Georgia Country United States Additional Locations Hagerstown, Maryland; Hagerstown, Maryland; Hagerstown, Maryland; Marietta, Georgia; Marietta, Georgia; Remote, New Jersey

What does a great Director/Workday HR Technology Leader do at Fiserv?

The HR Technology Leader is a global functional leadership position responsible for enhancing, configuring, maintaining, and expanding the functionality of Workday. The candidate must have a strong knowledge of Workday configuration, understand all solution components, how they inter-operate to support global business processes and has demonstrated strong project management skills.

Will act as the liaison between the vendors, the business, and IT.  Will lead a team of HRIS analysts and be responsible for successfully delivering complex systems implementations.  The team designs and supports Workday system configuration which includes Core HCM, Recruiting, Onboarding, Benefits, Advanced Compensation, Time Tracking, Absence, Payroll, and Performance Management., tenant level settings, and notifications to meet the expectations of our clients.

Executes system enhancements, including new functionality rollouts and modifications of existing functionality and coordinates and performs in-depth tests, including test documentation and post-implementation support. Documents processes via job aides and knowledge-based articles. Ensures that processes and procedures adhere to defined audit and internal controls.

Job Responsibilities

Project Execution – 60%

  • Manage new project/enhancement requests from initiation through post implementation support including configuration
  • Manage a team that implements new Workday functionality
  • Collect and translate business process requirements into a functional solution design
  • Partner with the integration team to ensure proper integration with functional configuration.
  • Configure Workday to meet the functional needs
  • Prepare project deliverables including (but not limited to) project plans, process flows, functional requirements, and UAT test plans and test scripts
  • Lead cross functional HR Technology projects through design and implementation

Application Ownership – 20%

  • Apply knowledge of industry, product and functional best practices, and related technology trends to guide Fiserv toward appropriate Workday solutions.
  • Serve as a catalyst for leveraging system functionality into business process improvements across the global HR functions
  • Ensure global alignment and consistency while effectively balancing global, regional and local needs
  • Understand and enforce the overall solution architecture and proactively identify and address interdependencies across applications and work streams.
  • Enhance the value and integrity of data and support company security policies and standards
  • Lead the implementation of design changes to streamline HR and payroll processes and create an efficient system environment
  • Develop relationships with HR community and other project stakeholders

Ongoing Support – 20%

  • Manage team that supports multiple Workday modules and acts as tier 3 support
  • Preserve overall system health; regularly engage with HR Operations and the business to understand operational challenges and aid in root cause problem resolution
  • Monitor health of module and drive continuous process improvements leveraging a clear understanding of local requirements (i.e. regulatory changes) and how they would impact the system
  • Monitor Workday community for reported bugs, fixes, and new enhancements relative to assigned modules

Job Requirements

  • Bachelor degree or equivalent experience in Computer Science or related field.
  • 3+ years of managing Workday professionals who own configuration, maintenance, support, and project management of Workday projects.
  • 8+ years implementation and support experience with Workday and/or other related HR systems
  • Experience in implementing and configuring multiple Workday applications; Core HCM, Recruiting, Onboarding, Benefits, Advanced Compensation, Time Tracking, Absence, Payroll, and Performance Management on a global scale.
  • Multiple Workday certifications preferred
  • Well-developed leadership and project management capabilities with demonstrated success completing multiple cross-functional, cross-business, and cross-cultural projects.
  • Proven ability to effectively manage time and prioritize projects in order to meet established deadlines; must be able to engage in multiple initiatives simultaneously. • Excellent analytical skills with a strong working knowledge of problem solving, root cause analysis, and associated solution implementation. • Excellent verbal and written communication skills. • Ability to work and/or lead effectively on virtual teams training sessions.
  • Ability to breakdown high-level information into details, abstract up from low-level information to a general understanding, and ability to distinguish user requests from the underlying true needs
  • Ability to drive and challenge business on their assumptions
  • Track record of being the go-to person for designing functional and technical system solutions to solve business problems
  • Proven ability to deal with and resolve ambiguity and to manage conflict
  • Self-starter with proven ability to anticipate problems and take proactive, decisive action, giving regard to the impact on the system, business needs and user population
  • Solid understanding of software lifecycle development (SDLC) methodologies
  • Familiar with data privacy and other regulatory requirements

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce.

Fiserv is an equal opportunity employer/disability/vet

This role is not eligible to be performed in Colorado
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