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Director Platform Hosting Solutions


Job ID R-10099562 Date posted 09/22/2018 City Alpharetta State/Region Georgia Country United States Additional Locations Brookfield, Wisconsin; Lincoln, Nebraska; Orlando, Florida; Sioux Falls, South Dakota

Fiserv is currently in the midst of a technology transformation that will touch almost every aspect of our product lifecycle, from ideation to development to operations, and everything around it and in between. Building a leadership team which can lead this transition is key, and this new role is instrumental to our success.

The Director Platform Engineeringwill be at the leading edge of Bank Solutions platform transformation and provide services to our three development centers in North America, our offshore development centers in India and a distributed developer footprint that reaches from Europe to Asia Pacific.

What does a great Director Platform Hosting Solutions (Cloud) do?

You will be responsible for leading a strong team of over 40 people as we progress through the transformation of technology engineering, delivery and support for a diverse set of technology capabilities including our developer compute hosting platforms, our distributed, midrange & mainframe technologies as well as all storage, network, security, end user technologies and the facilities they operate in. This will include driving transformation of these environments toward public, private and hybrid IaaS and PaaS cloud technologies as and when appropriate.

You will partner with your peers as well as a diverse group of product management, product development and product support and operations teams to deliver the developer platform hosting vision, and ensure that it is aligned with our go to market product strategies. You will also partner with our corporate and production delivery technology partners to align with our vision and drive a rationalized technology strategy.

You and your team will be key in driving efficiencies through technology and process improvements and by enabling coordinated services across diverse business units.  Bank Solutions and most importantly, our clients, expect high quality assistance and interactions.  Success in these efforts will foster customer loyalty which will lead to improved client retention and overall client satisfaction with Fiserv.

This is a demanding yet exciting role that allows you to build and establish relationships across Fiserv to facilitate timely, cost effective and efficient implementation of Fiserv solutions. This will bring a great sense of accomplishment for you personally in achieving the goals of Fiserv and most importantly our clients.

In this role, you will drive alignment to the one Fiserv vision.  You will work across diverse system platforms and product lines within Fiserv and you must be able to quickly adapt to unfamiliar technologies.  It is critical that you continually learn and maintain current knowledge of Fiserv Solutions to provide meaningful guidance around deployment and support automation, recommendations and impact analysis on our infrastructure solutions.  Efficiency of these solutions is very important, so the right candidate will also love performance tuning and optimization, new infrastructure options such as hyper converged architectures, and other methods for helping Fiserv benefit from Moore’s Law. At times, you may also be called upon to prioritize and drive resolution on escalated incidents or problems.

Business Operations

  • Run the day to day operations of our development centers
  • Anticipate and identify issues, and provide recommendations to address roadblocks and areas of opportunity.
  • Work closely with stakeholders to improve value for our clients through strategic improvements that leverage cloud
  • Translate business requirements into a strategic view that drives technology change and provide subject matter expertise on how to transform legacy IT organizations
  • Work with stakeholders in the business to identify and define the next opportunities and drive a game changing strategy, driven by technology, to deliver those opportunities
  • Communicate progress and expectations, escalations of problems to VP of Information Technology or peer leaders for awareness and/or resolution

Business Unit Priorities

  • In collaboration with the CIO, the VP of Information Technology and peer leaders, drive the development of long-term strategic plans to accomplish Business Unit goals.
  • Ensure that we continue to meet the high expectations that our developer communities have today
  • Develop a vision for the Bank Solution developer technology hosting environment of the future
  • Partner with peers to develop and implement our Cloud, DevOps and broad based platform automation strategy
  • Drive Platform rationalization, consolidation and operating efficiencies
  • Partner with peers to drive platform automation best practices throughout Bank Solutions, and act as a thought leader on platform automation strategies and techniques
  • Work with the latest technologies in the marketplace, and drive transformation and modernization efforts across Bank Solutions teams.
  • Collaborate with Development, Product Management and other Infrastructure Services teams on training, governance, and enablement programs.
  • Provide support to internal and external auditors

Ad Hoc Leadership

  • Evolve the network and operations of development environments from back-office operational oversight to a function that provides leadership in driving client experiences across products, services, and channels
  • Collaborate with internal and external resources to develop strategies that meet department goals within budget and established timelines and work cross-functionally with Bank Solutions and other internal stakeholders
  • Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
  • Ability to see opportunities and guide the team through the delivery of automation solutions
  • Influence others by demonstrating professionalism, passion/enthusiasm, providing communication/motivation and creating a collaborative environment 
  • Both lead and participate in various councils and cross functional projects including current run-the-business initiatives, new business ventures, acquisition management, client projects, large partnerships and others as assigned.
  • Collaborate with internal and external resources to develop strategies that meet department goals within budget and established timelines and work cross-functionally with Bank Solutions and other internal stakeholders
  • Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices

Client and Communications Management

  • Explain technical issues and IT solution strategies to stakeholders
  • Provide consulting and technical support to the developer and operations teams who leverage our solutions
  • Work closely with a diverse set of partners and act as an agent of change

Basic qualifications for consideration:

  • 10+ years engineering, architecting and delivering infrastructure technology solutions
  • 7+ years of leading teams focused on platform and application engineering and operation
  • 5+ years of experience with Cloud platforms (such as Azure, AWS, BlueMix)
  • Direct experience designing and supporting deployment and automation solutions on public/private cloud environments (AWS/Azure/Google Cloud)
  • Ability to travel up to 30%, there may be more travel in the beginning while ramping up (40%-50%)

Preferred qualifications for consideration:

  • Bachelor of Science or Master’s Degree in Engineering or Computer Science
  • Direct experience designing and supporting deployment and automation solutions on Pivotal Cloud Foundry in Private and Hybrid Cloud environments
  • Direct experience engineering and integrating with automation/continuous integration (Salt, Fabric, Jenkins, Octopus Deploy, etc.) pipelines and tools
  • Experience with automating support tasks and creating toolsets for release, delivery and operations teams
  • Experience architecting, designing, building, implementing enterprise business solutions
  • Successful track record of analytical thinking and problem solving.
  • Work independently and prioritize time and projects appropriately
  • Handle multiple projects effectively while continuing to deliver exceptional quality

Fiserv is an Equal Opportunity Employer/Disability/Vet.

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