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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

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Associate Experience: Hear from Veterans of the Armed Services

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Requisition ID R-10246291 Date posted 10/16/2021 City Alpharetta State/Region Georgia Country United States

What does a successful Demand Generation Operations Specialist do?

This role will be located in our Alpharetta, GA office. 

Primary purpose is to own the operations and reporting functions that support lead generation and client engagement campaigns.  This role will support the operations within the demand creation team driving towards generating pipeline and a positive prospect experience.

In this role, you will:
1.     Create and maintain documentation of processes.  Gather routine feedback and suggest/implement repeatable process improvements that drive department and stakeholder satisfaction.
2.     Ensure proper use of CRM that enables optimal tracking.
3.     Create and manage process where all leads are qualified, entered into a sales automation tool and passed to appropriate sales contact, and SLA compliance.  Develop and share reporting to show progress
4.     Create and maintain campaign documentation to ensure information transfer to support the building out of all campaign assets
5.     Work with leader to determine the group’s training needs and set a plan to address gaps.
6.    Develop and distribute group level reporting, working with sales ops, finance and other resources in building out reporting views.

Qualifications for consideration:

  • Education:  Bachelor’s Degree (marketing, communications, business, or other related field) required

  • Minimum of 3 years of experience in marketing or sales operations.

  • Knowledge of lead generation and management stages and demand waterfall

  • Experience working in the following tools preferred:

                    Marketing Automation Platforms






Additional Skills:

  • Demonstrated proficiency in all MS Office applications

  • Consistently contributes, making the team better either as a member.  Solid interpersonal skills. Must thrive in a team environment

  • Able to make decisions and resolve problems using experience and professional judgment, and then provide advice regarding campaign execution and results

  • Strong time management and ability to multi-task.

  • Has capacity to sift through complex information and focus on the critical priorities.  Able to translate messages into clear, concise and impactful information.

  • Measures and quantifies process and performance through the customer’s eyes.

  • Forms productive relationships within all levels of the organization. Ability to listen and build consensus between individuals.

  • Is coachable…Being open to change (positive or negative) in response to new information and different or unexpected circumstances.  Ability to adapt quickly to change in process and technology.

  • Accepts and adheres to Fiserv values in decisions, communications, actions, and interactions with others.

Travel Required:
·         10%

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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