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Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.
- Socially Conscious
- Results Driven
Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
Fuel Your Life Wellness Program
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401(k) and Employee Stock Purchase Plans
When Fiserv performs well, so does your financial health
Employee Resource Groups
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Your Career and the Culture at Fiserv
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Associate Experience: Hear from Veterans of the Armed Services
What does a successful Demand Generation Operations Specialist do?
This role will be located in our Alpharetta, GA office.
Primary purpose is to own the operations and reporting functions that support lead generation and client engagement campaigns. This role will support the operations within the demand creation team driving towards generating pipeline and a positive prospect experience.
In this role, you will:
1. Create and maintain documentation of processes. Gather routine feedback and suggest/implement repeatable process improvements that drive department and stakeholder satisfaction.
2. Ensure proper use of CRM that enables optimal tracking.
3. Create and manage process where all leads are qualified, entered into a sales automation tool and passed to appropriate sales contact, and SLA compliance. Develop and share reporting to show progress
4. Create and maintain campaign documentation to ensure information transfer to support the building out of all campaign assets
5. Work with leader to determine the group’s training needs and set a plan to address gaps.
6. Develop and distribute group level reporting, working with sales ops, finance and other resources in building out reporting views.
Qualifications for consideration:
Education: Bachelor’s Degree (marketing, communications, business, or other related field) required
Minimum of 3 years of experience in marketing or sales operations.
Knowledge of lead generation and management stages and demand waterfall
Experience working in the following tools preferred:
Marketing Automation Platforms
Demonstrated proficiency in all MS Office applications
Consistently contributes, making the team better either as a member. Solid interpersonal skills. Must thrive in a team environment
Able to make decisions and resolve problems using experience and professional judgment, and then provide advice regarding campaign execution and results
Strong time management and ability to multi-task.
Has capacity to sift through complex information and focus on the critical priorities. Able to translate messages into clear, concise and impactful information.
Measures and quantifies process and performance through the customer’s eyes.
Forms productive relationships within all levels of the organization. Ability to listen and build consensus between individuals.
Is coachable…Being open to change (positive or negative) in response to new information and different or unexpected circumstances. Ability to adapt quickly to change in process and technology.
Accepts and adheres to Fiserv values in decisions, communications, actions, and interactions with others.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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